[Josh]

Hey,

Thanks for reaching out to us!

I apologize for the inconvenience you’re experiencing in using our plugins.

Looking at your plugin versions, our plugins are intended and guaranteed to work together at the same version numbers. In this case, we can guarantee that version 3.9.x of PRO and Community will work with 3.9.x version of core but we cannot guarantee that (and due to the nature of updates to our code, we would sometimes expect conflicts) 3.7 versions of Pro and Community will work with 3.9.x of our core plugin.

Let me know if this helps.

Thanks!

[Josh]

Hey Daniel,

Thanks for reaching out to us!

I tested this in my local install and was able to replicate the issue you that you’re describing. I’ve logged a ticket in our internal bug tracking software and have added this thread to that ticket. That way, as we work on a solution for this issue you’ll be notified here of the progress and planned release time of the fix.

I apologize for the inconvenience of this issue. If you have any further questions, please don’t hesitate to ask.

Thanks!

[Josh]

Hey David,

Thanks for reaching out to us! This is actually a great question and honestly the first time I’ve been asked this question.

For the base, it sounds like you’ve got a good structure started. Another option would be to completely delete the shop page that is created in the WooCommerce setup if you’re not going to be using your site to sell products other than event tickets.

For the “Return to shop” button. This is a great question and looks like something that can be modified using the WooCommerce customization options. Here is a great article/video on how to override the default template content for WooCommerce pages. You can use the advice here to update that link and wording to direct to the Events listing rather than the “Shop” page.

Let me know if this helps.

Thanks!

[Josh]

Hey Ian,

Thanks for reaching out to us!

This is definitely an interesting request and something that would be a great suggestion on our UserVoice page.

A customization like this is typically beyond what we’re able to provide in support but hopefully I can help to get you pointed in the right direction! Looking at the plugin, it looks like you need a couple of things to get the filter bar displaying on the Single Venue template.

• To start, copy the single-venue.php file from the PRO views folder and into your theme following our Themer’s Guide.
• Next, you’ll want to copy the content from the appropriate filter layout that you would like to user (horizontal or vertical) from the filter bar plugin views and add it to your new single-venue.php file where you would like the filters to display.
• Finally, you’ll need to ensure the appropriate resource files are loaded on your single venue template. You can do this within your theme’s “functions.php” file using wp_enqueue_scripts to enqueue the needed files from the “Resources” folder within the Filter Bar plugin files.

Hopefully this will help to get you pointed in the right direction. Let me know if it helps.

Thanks!

[Josh]

Hey Steven,

Thanks for reaching out to us!

There isn’t a direct way to accomplish this with the default features of the plugin. An alternative could be to use a plugin such as Gravity Forms and some of their add-ons that will allow you to create a new post of a set post type upon form submission. With this, you could create a page with a form that has the details you want the Organizers to be able add and connect that to the Organizer post type.

Let me know if this helps.

Thanks!

[Josh]

Hey Shah,

Thanks for reaching out to us!

I registered for the site and took a look around and noticed the issues you’re describing. For our Community Events plugin, the benefit is that it allows users to submit events via the front-end of the site. On your site, this would be available here http://indiaseattle.com/events/community/add.

While on that page while I’m logged in, I’m able to see the media upload option https://cloudup.com/cCDNsDyPvbG. Additionally, I see the “Avada” menu item, however no settings are available when I click on it within the dashboard.

Overall, it sounds like the main issues are due to users logging in and be directed to the dashboard rather than the community events front-end features. You can block access to the dashboard using a plugin such as https://wordpress.org/plugins/remove-dashboard-access-for-non-admins/ and this should help with the issues that you’re currently experiencing.

Let me know if this helps.

Thanks!

[Josh]

Hey Michael,

Yes, that is part of our typical testing process since it helps to ensure we’re all at an even testing point. It helps us to determine where the issue lies and whether or not the issue is something that needs to be addressed within our plugin or somewhere else in the process. We understand it can be difficult or frustrating at times. As an alternative, we do suggest that users can create a new dev environment on their current hosting provider and test with default settings on the test site.

I’m currently running some tests now and trying to get the issues to persists with the widget on the search results. Will then continue to find a solution for removing the classes for the microformats as an alternative.

I apologize for the inconvenience and should hopefully have an update for you shortly.

Thanks!

[Josh]

Hey,

Thanks for following up with us.

We have a member on our team that has been in communication with and worked with the WP Engine team in the past over performance issues. I’ll reach out to him to see if he has any insight that would be helpful here.

I apologize for the inconvenience so far and hopefully we can get some more information for you.

Thanks!

[Josh]

Hey Simon,

The “add_post_meta()” function allows you to take all the necessary key/value pairs for the meta data and import them directly rather than having to go to the post and manually set all the information. However, you are still dealing with a limited efficiency with this approach. I’m not sure I’m fully following the scenario you’re describing in your example.

Also, if you have a follow up, we ask that you open a new thread. This allows us to give each user and issue the full attention it deserves.

Massimiliano,

An alternative would be to use another CSV import tool such as http://wphostreviews.com/product/turbocsv. I’m not sure when this plugin was last updated, however the last time I used it I know it did have an option for recognizing the post ID and updating those posts rather than overwriting them.

You can set the post slug by using the “post_name” meta, however it won’t work as an alternative to using the ID with the built in importer.

Let me know if this helps.

Thanks!

[Josh]

Hey Michael,

I’ll have to dig a little deeper to see if there is a way to easily remove all of the markup without directly removing the data from the plugin.

As an additional test, does the information persist as part of the Google result if you switch to a default theme and test with the latest theme active?

Thanks!

[Josh]

Hey Mason,

Sounds great. Let me know what you find.

Thanks!

[Josh]

Hey rhythmtravels,

If you’re not comfortable with changing the theme, do you have the ability to set up a testing environment on your current hosting account? That way we can start from a level playing field to help determine whether or not the issue is a conflict or if there is a bug with specific configurations that we need to further investigate. Currently, we’ve been unable to replicate the issue.

tkwalker,

We would ask that you please open a new thread for your support request. We like to be able to give each request our full attention. Some issues may seem to be similar but could have many different root causes. Since each issue is usually different, it would be difficult to manage the multiple solutions within a single thread.

I apologize for the inconvenience.

Thanks!

[Josh]

Hey,

It’s been a while since we’ve heard from you.

I’ll go ahead and close this thread for now. If you have any further questions or would like to contribute an updated translation, please don’t hesitate to open a new one.

Thanks!

[Josh]

Hey Max,

Thanks for reaching out to us!

This is definitely an interesting question. By default, our importer doesn’t take event ID into account when importing from a CSV file. You could potentially manipulate the import code to make it work for this scenario but that type of customization would be beyond the scope of what we would be able to provide here in support.

An alternative may be to manually change the “post_type” of all the posts in your database to be “tribe_events” and then use the “add_post_meta” function to add all the necessary details for the event without having to manually update every single event.

Let me know if this helps.

Thank!

[Josh]

Hey,

It’s been a while since we’ve heard from you on this thread.

I’ll go ahead and close this thread for now. If you have any further questions, please don’t hesitate to open a new one.

Thanks!

[Author]

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