[Emily Thompson]

Hi, do you have any updates about this patch? We would like to integrate our Events Calendar events with Eventbrite as soon as possible. Thanks!

[Emily Thompson]

Hi András,

I actually didn’t notice a problem with the featured images disappearing, just the images within the post body. So, the problem is just this one:

2) formatting from the event description disappears (incl. images, links, etc.) when an event gets updated / imported from Eventbrite

Thanks. I hope that the developers can resolve this soon.

[Emily Thompson]

Okay, I see. I misunderstood the functionality of the plugin– so it’s a good thing that we work primarily in WordPress! Keep me posted about updates to fix the checkbox glitch.

Thanks again for your help.

[Emily Thompson]

Thanks. An addition that I’d make to your description of the problem is that, while information does pass from WordPress to Eventbrite while the “Leave the event associated…” option is checked, most changes made on the Eventbrite page don’t pass back to the WordPress page.

Changes that do pass back from Eventbrite to WordPress seem to be the total number of tickets and the featured image for the event. Other information that I adjust while in Eventbrite doesn’t get changed back in the corresponding WordPress event.

I’ll talk to our other staff to see whether it will be worth the time to try downgrading.

Keep me posted, and thanks for your help.

[Emily Thompson]

Hi Hunter,

I have confirmed that the problem persists even in the default WordPress theme with all non-TEC plugins disabled.

When I mention that the checkbox for “Leave this event associated with Eventbrite.com” gets unselected by default after every update, I’m referring to this option in the Eventbrite Tickets widget, the one that appears in the WordPress editor under the post composition window. I’ve attached a screenshot. Every time we re-enter an event post to make an adjustment, we have to go down and manually re-select this option– otherwise the WordPress post and the Eventbrite page get disconnected.

After testing a little more last night, it looks like the numbers of tickets and the featured images are getting passed correctly from Eventbrite back to the TEX WordPress posts when adjusting events from Eventbrite. But timing updates, description changes, and title changes are not.

Other people in the forums have reported the same issue in the past few days, so it seems likely that this is an issue with Eventbrite Tickets, rather than an issue with our setup:
https://theeventscalendar.com/support/forums/topic/disassociating-with-eventbrite-on-save/

Our current license key is entered in the Licenses section. Would you like me to post this in a private post?

Thanks for your help with this.

[Emily Thompson]

Hi Hunter,

Thanks for your reply. I removed and reset our API authorization, and the problem is still in effect. Event changes pass from WordPress to Eventbrite correctly (as long as I remember to recheck “Leave this event associated with EVentbrite.com,” which gets unselected by default with every update), but changes don’t pass back from Eventbrite to WordPress.

I’ve re-confirmed our settings and have checked the Developer Tools console. Everything looks fine in the TEC debug section on an event page: the page returns the browser, loads ajax, loads tribe-events.js, and supports push state “true.” In the WordPress editor, no relevant errors appear in the console on sending an event to Eventbrite initially or when updating the event, or in Eventbrite when sending an event from Eventbrite to WordPress.

I’ve enabled error logging on our WordPress installation, and no errors are showing up in the log.

I will test for conflicts with themes and plugins on a development site as soon as possible.

[Emily Thompson]

That’s wonderful news. Thanks, and godspeed!

[Emily Thompson]

Hi Modern Tribe team,

I’m wondering if you had any updates about this issue? We’re still experiencing the same problems on our website. This problem is frustrating for us, because this is the time of the year when we’re finalizing our events calendar for the year– the time of year when the Tickets plugin would be the most useful– and this core functionality has been broken for almost two weeks.

Please let us know if you have any updates or information. Thanks!

[Emily Thompson]

Okay, thanks for the update. Please let us know as soon as you have any information about a fix.

[Emily Thompson]

Hi Cliff,

The timezone on our WordPress backend was set to “Los Angeles” back before November 5, when I submitted the first ticket. I changed the timezone to UTC-8 to see if that would affect the timezone issue on Eventbrite, which, it didn’t.

However, changing the timezone back to “Los Angeles” in the General Settings panel appears to have resolved the problem! The event times are now displaying correctly in Eventbrite for events originally created in WordPress.

Mysterious! But, I’ll take it. Hopefully the same glitch won’t pop up again in the future.

[Emily Thompson]

Hi Cliff,

Hmm, the timezone is set correctly on the WordPress backend. In Settings: General Settings, under Timezone, it reads:
“Timezone: UTC-8”

The time appears accurately immediately afterwards:
“UTC time is 2015-11-13 00:04:23 Local time is 2015-11-12 16:04:23”

I do see that the timezone doesn’t register in the Modern Tribe report. I resaved the timezone settings, to double-check, and this value still shows up in the Modern Tribe report as null:
WORDPRESS TIMEZONE –

Any ideas? Thanks!

[Emily Thompson]

This reply is private.

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