Events on WordPress No Longer Sync with Eventbrite & Vice Versa

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  • August 3, 2016 at 5:28 pm #1147403
    Emily Thompson
    Participant

    Hi, my issue is a bit less complicated than the previous poster’s, but similar:

    Events no longer sync with Eventbrite from WordPress. When we update Events posts from WordPress, one of these two error messages appears:

    “We were unable to sync your event to Eventbrite. Here’s what happened:
    This event cannot be unpublished because it is not currently published.”

    “We were unable to sync your event to Eventbrite. Here’s what happened:
    This event cannot be published because it is already published or deleted.”

    The first message appears for events that are not yet live on Eventbrite, and the second one appears with events that are live on Eventbrite.

    As the error messages suggest, updates made in WordPress don’t appear in the events on Eventbrite and changes made in Eventbrite don’t appear in the WordPress events, either.

    I can still import events manually from Eventbrite to WordPress using the event IDs, but these events do not sync up with the events on Eventbrite after the initial import. I can also create events in WordPress and send them to Eventbrite initially, though sending an event as a Draft triggers the second error message.

    I have checked for plugin and theme conflicts and the problem still occurs.

    Thanks for your help!

    August 4, 2016 at 11:34 am #1147753
    George
    Participant

    Hey Rebecca,

    Thank you for reaching out!

    We have been receiving reports of this sort of behavior this week and are investigating the issue—it seems to be an issue with the Eventbrite API and our plugin’s syncing with it.

    I am sorry that we are not certain of the cause at this point, but we are actively investigating this and I will post more updates as soon as we have more information on this!

    Thank you,
    George

    August 4, 2016 at 5:30 pm #1147905
    Emily Thompson
    Participant

    Okay, thanks for the update. Please let us know as soon as you have any information about a fix.

    August 5, 2016 at 6:55 pm #1148500
    George
    Participant

    Absolutely, Rebecca—stay tuned!

    August 15, 2016 at 3:52 pm #1151843
    Emily Thompson
    Participant

    Hi Modern Tribe team,

    I’m wondering if you had any updates about this issue? We’re still experiencing the same problems on our website. This problem is frustrating for us, because this is the time of the year when we’re finalizing our events calendar for the year– the time of year when the Tickets plugin would be the most useful– and this core functionality has been broken for almost two weeks.

    Please let us know if you have any updates or information. Thanks!

    August 15, 2016 at 4:50 pm #1151868
    George
    Participant

    Hey Rebecca,

    We share your frustration and are still working on pinning down the exact cause of this. I’m sorry to say that there are no updates at this time, but I will be updating this thread as soon as I have any news regarding fixes, releases, etc.

    I’m so sorry for the trouble!

    Sincerely,
    George

    August 15, 2016 at 5:19 pm #1151877
    George
    Participant

    Hey Rebecca,

    Our developers actually have a fix in place that is being Code Reviewed, discussed, and tested at this time. If it works and passes all checks, then we should be able to publish an update some time in the next few days.

    Thank you for your patience!
    George

    August 16, 2016 at 2:15 pm #1152319
    Emily Thompson
    Participant

    That’s wonderful news. Thanks, and godspeed!

    August 16, 2016 at 9:38 pm #1152437
    Mel
    Participant

    Same issue here!

    Very frustrating.

    August 17, 2016 at 9:36 am #1152682
    George
    Participant

    We agree, Mel—it’s very frustrating and our developers have been working hard on figuring out what the issues are.

    As noted above, we’re zeroing in on a fix and are hoping to publish a fix soon. Stay tuned to this thread!

    And thank you all for your patience!

    Sincerely,
    George

    August 26, 2016 at 4:29 pm #1156573
    Nico
    Member

    Hi there,

    Just wanted to give you a heads up that the maintenance release that went out recently has a fix for this issue. Please update when you have a chance and please do let us know if you continue to see this or any other issue happen — we’d be happy to help.

    Thanks, hope you have a great weekend,
    Nico

    August 29, 2016 at 5:04 am #1157012
    Linda
    Participant

    We are using the following versions and are still receiving the same error:

    The Events Calendar PRO
    Version 4.2.4

    The Events Calendar: Eventbrite Tickets
    Version 4.2.1

    Are there more recent versions of the plugins?

    August 29, 2016 at 8:44 am #1157091
    George
    Participant

    Hey Linda,

    Those are the most recent versions of those two plugins. Sorry to request more information here, but would you mind posting your complete system information at this time? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    You shared this when you opened the thread to begin with, but here now almost a full month later some of those details may be different and it’s worth looking at that information.

    Thanks so much for your continued patience.

    Sincerely,
    George

    September 1, 2016 at 5:02 am #1158683
    Linda
    Participant

    This reply is private.

    September 6, 2016 at 8:37 am #1160376
    George
    Participant

    This reply is private.

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