[jenunderscore]

Also – same result if I use “Refund with Stripe”

[jenunderscore]

That does make sense. I’ll do a new test.

Here’s my process:

• Deactivated all plugins except: WooCommerce, The Events Calendar, WooTickets, WooCommerce Stripe Gateway (so I can fake a transaction
• Activated WordPress 2015 Default theme
• Enabled Test mode for Stripe Checkout
• Created a new event called “Test”
• Added a test ticket ($5)
• Opened a new browser, and test purchased 2 tickets using my Customer login (not admin login)
• Back to my admin browser, process the order, go to event, checked attendees, I see two tickets purchased by me
• Click the “order #”, taken to the order details screen, click the refund button
• Click the “refund manually” button
• Annnnnnnnnnnnnnnnnnnd, the attendees are still on the attendees list

So! What happened, I wonder? I redid the test again with the all the plugins activated + the custom theme, and got the same result.

Could this just be a freak accident?

[jenunderscore]

Oh – and I also enable Default 2015 Theme

[jenunderscore]

Yes, I just donwloaded the entire live source and synced the database, deactivated all plugins other than WooCommerce, The Events Calendar, and WooTickets

The order shows Order #3568: Order status = Completed
The order shows the name of the customer.

BYA-Guest – BYA – Guest (Single) $170.00 2 $340.00 $44.20
Refund #3580 – Apr 8, 2015, 2:45 pm by WBN -$192.10
purchased 2 tickets in error

The total order total appears as such:
Order Total: $384.20 $192.10
Refunded: -$192.10

When I click on the attendees list, I cannot find order #3580 (searching by order number or by search by customer name). Reviewed every line individually and I cannot see the order.

The client is using the “Refund” button in the Order Details screen to refund the amount.

Please advise. Are we refunding in the wrong way?

[jenunderscore]

Hi there,

In this scenario, the user bought 2 tickets in the same order (one by accident).

In order to refund, edit the order through the the WooCommerce admin, we hit “Refund” and refund half the price of the order.

The status of the order remains “completed”.

The attendee is no longer showing on our attendees list.

Jen

[jenunderscore]

Hi there,

Turns out GoDaddy is having system-wide problems with databases crashing on cPanel set-ups.

Web Hosting March 16, 2015 at 1:13 PM
We are aware of an issue with databases timeouts and intermittent 503 errors in our cPanel Hosting. We are working to get this resolved as quickly as possible.

I think it’s just an unfortunate circumstance that the Pro plugin puts just the right amount of load on the DB to take it down. To that – I don’t think there’s anything _wrong_ with your plugin. Just GoDaddy.

Thanks,
Jen

[jenunderscore]

Hi there,

I’m having the same issue on our website. I did a few things that I think may have resolved it, but I’m not holding my breath. As it has appeared to have been fixed before, only to come back.

What I did

I deactivated the plugin, reactivated it, and then re-implemented the “Event List” widgets. I also deactivated object caching.

There are no reoccurring events in our calendar. Or if there were, they lost that setting and there are NO LONGER reoccurring events in our calendar.

So far, I haven’t seen the problem reoccur yet.

[jenunderscore]

Pardon, to be clear:
“WooCommerce checkout add-ons” will work for you if you do _not_ require custom fields on an event by event basis.

In my case, it doesn’t work because the additional fields would dependent on the type of event (for example, if an event requires a meal and if the person has dietary restrictions)

I replied in this thread because Wesley’s topic is exactly the same as mine.

[jenunderscore]

I would like to add my voice to this also. I tried using WooCommerce checkout add-ons (http://www.woothemes.com/products/woocommerce-checkout-add-ons/) but it applied the extra fields to all orders, and I could hide/show depending on the type of product.

Example: if my event has a meal, letting the customer select their meal type.

[jenunderscore]

Hi there,
I would like to put my voice in to have this feature implemented. I too purchased pro for “custom fields”, thinking these would be client-side.

We need to be able to gather extra info for a ticket such as “Meal Requirements”… etc…

[Author]

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