[Joseph Citarello]

Cliff,

I think I am gonna pass in lieu of finding something that requires less “customization” to suit my needs. This “kicking the can down the road” model of support is just not working for me.

Thanks anyway,

J.

[Joseph Citarello]

Cliff,

This being third support request for support your organization has simply “punted” down the road, can you please tell me how to get my support money refunded? This is honestly some of the worst technical support I have ever received in my 25 or so years as an IT professional. I replaced Event Espresso with this product with some hope that your support would be better, but since purchased in July I have been severely disappointed. Note that I did request this money be refunded with my first attempt at messaging your support group, but did not get a response.

Thanks in advance for your prompt response.

[Joseph Citarello]

Incidentally, RCP does have some shortcodes available to restrict content, but I can’t seem to figure out where to place them in order to restrict the ticket selector. If this is a viable solution, maybe you can assist me there?

[Joseph Citarello]

I fixed it. The problem was related to the fact that I am using the Avada theme, which already has it’s own /list/single-event.php file. There is another file in that directory called meta.php that I was able to move to my child theme and make my overrides there.

Because I have the Avada theme installed, I suspect I am going to encounter this situation again. What are your recommendations for those of us using Avada, and also have the “the-events-calendar” and “events-calender-pro” plugins installed with it?

[Joseph Citarello]

Shelby,

If you’re really here just to support bugs, then I have a few for you…

1. Additional Attendees are not updated with changes to cart. This is true with both the Woocommerce backend and the Easy Digital downloads. Apparently this was reported as recent as 2016, but has still not been addressed in the version I installed.

2. Browser caching of cart information. With our tickets being completely checked out “as guest” with no login, there is absolutely no reason to be caching the cart. This is handled so terribly with the Woocommerce backend that I removed it and went with the EDD backend instead. If I close my browser and/or abandon a purchase, the expectation should be the user starting from scratch upon return to the site. Instead, upon return to the site, the user’s ticket count just keeps getting incremented…and loosing attendee information in the process as mentioned above.

3. Abandoned tickets reduce my available tickets and requires manual intervention to fix. This one is truly horrible! If someone doesn’t want a ticket and chooses to abandon the purchase, then I don’t see why this should reduce my available tickets. Reducing the count of available tickets should only occur for tickets that have been paid for!

Now, since I don’t expect you’re going to be able to solve these particular problems and since I am being forced to hire a developer to fix your issues, can you please tell me how to initiate a refund the money I was charged for support? The reason I am replacing Event Espresso with this product is because for one Event Espresso was taking up WAY too much of my time to configure, and manage all the band-aids needed just to make it work properly. It seems every single time I would pose a question to them, they would send me to stack exchange or tell me I needed to spend countless hours of my personal time digging around and fixing their code. This being even for the simplest of features (say, like hiding an address for a private event) which in my opinion should be a no-brainer for this type of product. I shouldn’t have to hire anyone to fix these types of issues when I am already paying support for the product.

• This reply was modified 6 years, 9 months ago by Joseph Citarello.

[Joseph Citarello]

This reply is private.

[Joseph Citarello]

This reply is private.

[Joseph Citarello]

Shelby,

Please escalate this issue. I need to make a decision on this software and require the solution to this problem in order to do so. Would it be a simple solution to register categories with the custom post type? If so, can you walk me through it?

Question: Why is it that making the venue “private” does not prevent it from being displayed on the screen? All that does is prevent the venue page itself from displaying, but not the information. Seems like this is a “bug” to me.

Thanks!

[Joseph Citarello]

Shelby,

I think I might know what’s going on here. There is no archive template associated with this post type. At least I can’t identify any in the body tag. No archive template means no categories to use right? Take a look at the screenshot…

[Joseph Citarello]

Apologies, here is the corrected CSS. Tried it both ways and address in Details is still showing. Not sure why, but the placement of “.tribe-events-category-hidden” makes a difference in the other bit of CSS that works for the event list.

.tribe-events-event-meta address.tribe-events-address .tribe-events-category-hidden{
visibility: hidden;
height: 0px;
}

.tribe-events-category-hidden .tribe-events-event-meta address.tribe-events-address {
visibility: hidden;
height: 0px;
}

[Joseph Citarello]

This reply is private.

[Joseph Citarello]

Here is the details page with the bit of CSS assigned….

[Joseph Citarello]

Shelby,

The CSS you posted works fine for hiding the address in the “Details” section for ALL events, and I can already do that. My issue however is that I need to hide it for only a few events, not all of them. My solution for the events list is to use the .tribe-events-category-hidden tag as it is here, which hides the address with the category: Hidden assigned to the event:

.tribe-events-category-hidden span.tribe-street-address {
display: none !important;
}

However, that DOES NOT solve the problem for the address being displayed on the event page itself in the “Details” box. When I assign the “.tribe-events-category-hidden” to the CSS you provided the address still shows.

.tribe-events-category-hidden .tribe-events-event-meta address.tribe-events-address .tribe-events-category-hidden {
visibility: hidden;
height: 0px;
}

How can I get the Hidden category to work with the address in the details section for only the events that “Hidden” category is assigned to?

Thanks!

[Joseph Citarello]

This reply is private.

[Joseph Citarello]

So, I have this “half” working. The following CSS removes the address from the main event listing with the category “Hidden” selected:

.tribe-events-category-hidden span.tribe-street-address {
display: none !important;
}

However, I cannot seem to remove it from the “Details” box in the single event listing itself. I’ve tried different variations of this, including what is below. “address.tribe-events-address” seems to be the correct element and it does remove the address without the category tag included.

.tribe-events-category-hidden address.tribe-events-address {
display: none !important;
}

Thoughts? I feel a solution is within reach!

[Author]

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