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Hi Victor,
Good news on the object caching fix, thanks for the update on that. The
issue we were having is that we would receive registrations that didn’t
include any attendee data. I found a thread on your support forum where
another user recommended disabling WPEngine object caching, which fixed the
issue for us. I don’t believe it was a theme or plugin conflict as that was
the only update we made and then the issue was resolved.Travis
Jamie,
Our developers were able to track down the issue. Since the latest plugin update, _tribe_tickets_meta_enabled is not being added to newly created events in the database and therefore the registration form is not displaying.
Is this something your team is aware of? If so, can we expect a fix in the next version of the plugin?
Travis
Jamie,
I have tested three different test events on the default Twenty Sixteen theme with only the event and woocommerce plugins and have not have the attendee form show up on any of them.
In addition, I just created a new event on our production site that is running the latest versions of the plugins and I’m not seeing the form there either.
Travis
Jamie,
I didn’t fill out any information on that event other than start date, end date, and the ticket information, all of which is shown in the attached screenshots.
Jamie,
I didn’t fill out any information on that event other than start date, end date, and the ticket information, all of which is shown in the attached screenshots.
Jamie,
I have that event set to be open until 1/27, so the registration should be open. I have tested the event in an incognito window and I’m still not seeing the attendee form.
Jaime,
That issue still persists when using the Twenty Sixteen theme and only having the event plugins and WooCommerce activated, you can see another test event here: http://prephoops.staging.wpengine.com/event/test-event-3/
Travis
Jaime,
Those screenshots are from the event linked here that I included in the previous email: http://prephoops.staging.wpengine.com/event/prep-hoops-series-session-1/
The fields you see in the second screenshot are coming from the plugin Advanced Custom Fields, which is also being used on an event where the registration field is working, such as this one: https://prephoops.staging.wpengine.com/event/battle-at-the-lakes/
Here is another test event I created with an attendee form that is not working either: http://prephoops.staging.wpengine.com/event/test-event/
Travis
Jaime,
I have reverted to the 2016 theme and deactivated all plugins except for Events Calendar, Events Calendar Pro, Event Tickets, Event Tickets Plus, and WooCommerce, all of which are required to power our event registration.
Even with those changes, the admin side of the plugin is still very slow to load, around 30+ seconds to load the events listing page: /wp-admin/edit.php?post_type=tribe_events
In addition to the slowness, we now aren’t having our attendee fields display on the front end for newly created events, which I’ve seen several other users report in the forums during the last few days. This is also happening while the 2016 theme is being used, so it doesn’t seem likely that it’s a conflict with our standard theme: https://www.prephoops.com/event/prep-hoops-series-session-1
We rely on these event registrations as part of our business and it’s very frustrating when the registrations don’t work properly as we continue to run into numerous issues with this plugin. Most importantly, what can we do to resolve the attendee form and then secondly, the slowness?
Travis
Hi Jamie,
The biggest issue we have is loading our events on the admin side here: https://www.prephoops.com/wp-admin/edit.php?post_type=tribe_events&mode=list#qm-query-expensive
It’s taking around 45 seconds now to pull up all of the events, and it’s very slow viewing a single event page as well.
The articles linked in your response primarily focus on increasing the speed on the front end. Is there anything we can do to improve back end speed?
We only have 36 events total created on our site, which seems like a relatively small amount. Is it an issue of this plugin not scaling well enough to support that number of events?
Hi Jennifer,
We do have a staging site for testing, I just noticed that you didn’t actually place an order on our site so I thought there may have been a way to know if the registration details were saving without actually placing the order. If that was an option, it would save us a lot of time not having to fill out a full order each time.
Travis
Hi Jennifer,
Thanks for the suggestions. I have updated our WooCommerce plugin to the latest version. Is there an easy way to see if the registration details have worked correctly without creating an actual order? If there is, that would really help me to test within different browsers and environments.
Travis
