[imdesigngroup]

Thank you Barry!

[imdesigngroup]

Thank you Barry for reaching out!!

[imdesigngroup]

The issue was with the print button nothing printing the ticket. We ran some new plugin updates this morning and the issue is resolved. Thank you for your help again 🙂

[imdesigngroup]

Hi Geoff,

Good afternoon!
I’m back with some good news from EDD.
They created a custom plugin for us called “Custom EDD”.
It contains just one line of code that fixed our issue with the ‘Update Cart’ button.

We are having still having issues with purchasers being able to print their tickets, once purchase is complete.

EDD response is below:

The ‘Print Ticket’ feature is, unfortunately, part of the EDD Tickets plugin from Modern Tribe. Since they handle all support and debugging for that plugin, you will need to contact their support to resolve the issue, sorry.

[imdesigngroup]

Hi Geoff,

Thank you for checking out your plugins, I appreciate it.
I will contact EDD support and see what they say and report back 🙂

[imdesigngroup]

Hi Geoff,

Thank you for replying, I appreciate your time and help.
I have the most recent versions according to my Dashboard for the following:
The Events Calendar
Version 3.9

The Events Calendar: EDD Tickets
Version 3.9

Easy Digital Downloads
Version 2.2.2

QuickBooks for Easy Digital Downloads
Version 1.1

Yes, I have tested with deactivating every plugin and with other WP themes.
The issue is when hitting ‘Update Cart’ all the items in the cart fall completely.

[imdesigngroup]

Thank you Brook! This worked out wonderfully 🙂

[imdesigngroup]

Thank you Barry!!! Your process worked 🙂 All three plugins have been updated via FTP.

[imdesigngroup]

It does help, thank you for replying 🙂

[imdesigngroup]

All other plugins update without any problems. I don’t believe it’s file permissions, I could be wrong. I could try to update these 3 plugins manually, but I do not sure where these files should be added using FTP.

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