[Chris]

Hi Josh,
Do you have any updates on this issue / timing for a fix please ?
Thanks in advance
Hugues

[Chris]

In posted this new thread, in case you want to follow it for replies by the support team: https://theeventscalendar.com/support/forums/topic/serious-ticket-stock-issues-even-after-update-to-4-0-3/

[Chris]

There seems to still be some major bugs with the plugin, I’m going to post a seperate thread referencing this one as I’ve now found some other serious stock handling issues which make it unusable frankly…

[Chris]

@eightgr Thank you for your comment, very useful – you got me thinking that perhaps it was the fact that I had set the form of payment in woocommerce as “cash on delivery” whilst I was developing the site which might be contributing to the issue…

UPDATE
When testing with my Paypal sandbox developer account and completing payment via Paypal (using my Paypal sandbox account balance, not a credit card) the stock behaviour is correct yeeehaaa !!

So it looks like the bug is affecting pending payments / cash on delivery payment method (I haven’t tested other payment methods but I’d encourage the event calendar team to investigate in this direction)

Shows the benefit of a “community” to sometimes trigger thoughts on solutions
Hugues

• This reply was modified 8 years, 4 months ago by Chris.

[Chris]

Hi,
The problem has not been solved by updating everything to 4.0.3 unfortunately. I have also tried setting up a new ticket and event again to check, same issue

However the maths now are slightly different from those shown on my original post at the top of this thread:
After going through checkout, ticket stock drops by 2 units and “out of” number by 1 unit (stock was previously dropping by 3 units at that stage)
After approving order in woocommerce, ticket stock remains at the same level as after completing checkout (still incorrect as shows a drop of 2 units instead of 1)

Example of the new behaviour:

• ticket set as stock of 30 so shows 30 out of 30 available
• I “purchase a ticket” and complete checkout
• Going back to the event page now shows stock of 28 out of 29 remaining – instead of what it should show: 29 out of 30 (so stock reduced by 2 not 1)
• I go into the WP dashboard and “complete” the order in Woocommerce
• Going back to the event page still shows 28 out of 29 remaining – instead what it should show: 29 out of 30 (so stock reduced by 2 for a single ticket purchase)

Hopefully this will help you narrow it down further and solve the issue soon.
Cheers and have a lovely Xmas
Hugues

• This reply was modified 8 years, 4 months ago by Chris.

[Chris]

Hey Nico,
Thanks for the reply. I have now added the description of what is happening to me to the thread you mentioned above and will wait for further updates.

Do you also want me to create a new thread with the topic “incorrect stock showing after ticket purchase” to make it easier for others in the community to locate the issue if they have it too, or would that be duplicating to much ?

By the way, it’s “Hugues” not “Marc” (Marc was a guy who commented earlier on in my original thread) – no worries though, easy mistake to make and, as a coincidence, Marc is also my brother’s first name… 🙂

Looking forward to a resolution. This really is a great product so I’m looking forward to full functionality being restored.
Cheers
Hugues

• This reply was modified 8 years, 4 months ago by Chris.

[Chris]

Hi,
I have this problem with incorrect stock as well (WP all plugins and theme updated to the latest version) Here is a detailed description of what is happening:

On this page: https://bowlscomps.com/competition/george-masters-qualifiers-we-2/

Scenario – look at the top 2 tickets on the page

1. I started with ticket original stock set at 16
2. Event page therefore showed 16 out of 16 available
3. I order one ticket as a “customer” and complete checkout
4. I go back to the event page and now stock shows as 13 out of 15 available – so stock has gone down by 3 instead of 1 and original availability has gone down by 1 instead of staying constant
5. I go into woocommerce admin panel for that order and click on “complete order”
6. I reload the event page and now stock shows as 14 available out of 15 – so stock has gone down by 2 instead of 1 and original available quantity has gone down by 1 instead of staying constant.

The right outcome should have been that 15 out of 16 tickets remain available, given that original stock was 16 and only one ticket has been purchased

Feel free to try and “purchase” a ticket on the site as a customer would to test it – this is a site in development so you won’t need payment as it’s set as “cash on delivery”. If i see an order notification comes through I’ll go and “complete” it so you can see the whole outcome.

UPDATE
I have tested this again by creating a brand new event (in case this was a problem with existing events only) and “making a purchase” from a different browser, whilst not logged in to WP, but the same problem with stock level occurs.

This is the test event: https://bowlscomps.com/competition/testing-ticket-stock-with-events-ticket/

I set up “ticket 1” with a stock of 20 available then I “purchased” 1 x “ticket 1” and the same stock problem happened:

• after checkout completion stock changed from 20 out of 20 available to 17 out of 19 available !
• after order completion stock changed to 18 out of 19 available !

On further investigation I have noticed the following if it helps you:

• In Woocommerce the “order notes” correctly states that stock has been reduced from 20 to 19
• In “Events” when I go into “edit” and look at this ticket for the event I see that there is 1 out of 19 tickets sold (it should have been 1 out of 20)
• When I “edit” this ticket I see that stock level is 18 (it should be 19)

I’ll keep following this thread to see when an update is available.
Thanks in advance for your help.

[Chris]

Hello Nico,
I’m just checking that you’ve seen the new problem I raised in my reply above a few days ago ?
If it is taking time to investigate it’s not a problem, just checking you are on it. 🙂

Is it better if i open a new thread for this issue as it is unrelated to the previous issues in this thread, so other people in the community may see it as well if they experience something similar ?

UPDATE
I have tested this again by creating a brand new event (in case this was a problem with existing events only) and “making a purchase” from a different browser, whilst not logged in to WP, but the same problem with stock level occurs.

This is the test event: https://bowlscomps.com/competition/testing-ticket-stock-with-events-ticket/

I set up “ticket 1” with a stock of 20 available then I “purchased” 1 x “ticket 1” and the same stock problem happened:

• after checkout completion stock changed from 20 out of 20 available to 17 out of 19 available !
• after order completion stock changed to 18 out of 19 available !

On further investigation I have noticed the following if it helps you:

• In Woocommerce the “order notes” correctly states that stock has been reduced from 20 to 19
• In “Events” when I go into “edit” and look at this ticket for the event I see that there is 1 out of 19 tickets sold (it should have been 1 out of 20)
• When I “edit” this ticket I see that stock level is 18 (it should be 19)

So there is something clearly broken here, pelase advise as it is clearly quite a big issue in managing ticket stock levels.
Thanks in advance
Hugues

[Chris]

Thank you Nico,
I have now tried all the solutions you gave me and it broadly fixes everything, you are a genius !

I have however discovered another problem, let me cover each point below for clarity:

New problem – incorrect stock levels after ticket purchase
On this page: https://bowlscomps.com/competition/george-masters-qualifiers-we-2/

Scenario – look at the top 2 tickets on the page

1. I started with ticket original stock set at 16
2. Event page therefore showed 16 out of 16 available
3. I order one ticket as a “customer” and complete checkout
4. I go back to the event page and now stock shows as 13 out of 15 available – so stock has gone down by 3 instead of 1 and original availability has gone down by 1 instead of staying constant
5. I go into woocommerce admin panel for that order and click on “complete order”
6. I reload the event page and now stock shows as 14 available out of 15 – so stock has gone down by 2 instead of 1 and original available quantity has gone down by 1 instead of staying constant.

The right outcome should have been that 15 out of 16 tickets remain available, given that original stock was 16 and only one ticket has been purchased

There seems to therefore be a problem in the way stock levels are adjusted after a single purchase, this is obviously quite a big deal so can you investigate with the modern tribe team development please ?

Feel free to try and “purchase” a ticket on the site as a customer would to test it – this is a site in development so you won’t need payment as it’s set as “cash on delivery”. If i see an order notification comes through I’ll go and “complete” it so you can see the whole outcome.

Issues raised in my original ticket all solved, see below:
1. Events price on list view
The solution worked, it isn;t styled quite the same as before but I will raise this with Enfold as it’s likely to be the way they style the page from the theme as you say.
Price in tooltip: you’re probably right, i can;t recall if it was showing before so it’s fine as is

2. Order and ticket emails not being sent
After upgrading to the latest Woocommerce release and your 4.01 releases it now seems to be working so we can forget this one 🙂

3. Moving ticket form
Suggested code changes worked like a charm, many thanks 🙂

• This reply was modified 8 years, 4 months ago by Chris.

[Chris]

Thanks George,
No worries about the delay, I’d seen your announcement about thanksgiving and frankly you guys deserve a bit of time off with you families ! I hope you had a good time.

Thanks for the tip, it worked a charm so all good here. 🙂

I have just one, unrelated, question about your upcoming major upgrade of the events calendar and ticketing add on – It may be too difficult to comment here and now but in principle do you guys see any big hurdles in continuing theme compatibility with Enfold by Kriesi as a result of the update ? – I am just in the process of delivering a sports competition booking site to a client so feel a little nervous about any big update breaking things… ?

Thanks
Hugues

[Chris]

Thank you George for the quick and helpful reply,

This works fine to change the spelling of the word organiser but in doing this it has disabled the ability to view the individual organiser page, returning a page not found error:
Have a look at this page and click on the organiser name “Bob Sanson”

https://bowlscomps.com/competition/the-george-masters/

The page it calls has the following permalink https://bowlscomps.com/organiser/bob-sanson/
but I get a page not found error.

To check, I deleted the previous organiser page, re-created it and cleared my browser cache but to no effect.

If I take the PHP code snippet you gave me out of the funtion.php file then the word is back to Organizer and the link to the indvidual organizer works once again, this time the permalink is:
https://bowlscomps.com/organizer/bob-sanson/

This is clearly something to do with the spelling changing everywhere, including the permalink, but WordPress still thinks the permalink should be spelled with a “z”. Can you shed any light on this please ?

Thanks in advance
Hugues

[Chris]

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[Chris]

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