[Sarah]

Thanks for your help!

[Sarah]

I added the CSS above and I am still having a wrap around only in the widget bar is there a way to reduce the size of text?

[Sarah]

It’s still not all the way across, but it is half way across the screen.

[Sarah]

Thanks I added my vote to the requested feature board. Hopefully soon ?

[Sarah]

Hi Sky,

Thanks for the response. Yes I realized the same as I was playing with the different capabilities, but this is too much access to give someone I want to just check in my customers. Do you have an idea how to create a user that the only thing they can do is check-in folks with Modern Tribe Ticket Plus app?

Kind regards,
Sara

[Sarah]

This reply is private.

[Sarah]

This reply is private.

[Sarah]

Hi Jennifer I just wanted to follow up so the ticket doesn’t close. I see there is a new update should I update and see your more testing data?

Thanks for your help.

[Sarah]

Hi Jennifer,

I approved the request. Thanks again for your help.

Kind regards,
Sara

[Sarah]

Thanks Jennifer,

I added a new folder to my google drive link I sent yesterday called Scratching Aug 8th data. It looks like I have another event selling out and this one is the same issue but a little different. The product and event count do not match. The MT Event attendee export indicates we’re completely sold out (and not letting folks register) and under products states there is one seat left. I added some screen prints and another database dump because I figure a couple of days ago data might not have all that you need. Also I wanted to let you know I updated to your latest version that you released a couple of days ago. I hope all of this helps. Thanks for your help.

Kind regards,
Sara

[Sarah]

This reply is private.

[Sarah]

Hi Jennifer,

All of the orders have been marked as completed and have not been moved. I’m not sure if you are familiar with a vlookup but it literally checks line for line each order for matches. I have also spot checked by hand a few events as well. There is no way the orders have been moved because they appear in the order list but not in the attendee list.

I don’t want to recreate the order because I’m trying to maintain the records in the actual users My account so they can revisit and view their past orders.

I am interested in hearing what your developer would say about adding the records to the attendee table. Also because you can’t recreate the issue I can give admin access to my test site if that helps?

[Sarah]

Hi Jennifer,

I have tickets limited to 1 ticket per order. By code in my function.php that was given to me by MT Event Support so absolutely no multiple tickets per order. I can find customers by email in the order but 25 of the orders are not in the attendee list. So I would like to add them so I can give them a QRC ticket.

Kind regards,
Sara

[Sarah]

That is a terrible Support response to tell me to refresh my site. I realize that a lot of time that it can be a conflict because there are a lot of things working together in WordPress, but when nothing had not changed and no updates were applied there is no reason refresh a site. Plus I think that if I’m paying for Pro Calendar and Pro Ticket I think that I should receive a license so I can test on my test server.BUT . . .

I have since investigated further to determine the reason the resend ticket option is not available because although the ticket is associated to an event product that the person is not on the attendee list; therefore, not associated with said event and a ticket cannot be sent.

[Sarah]

Hi Jennifer,

I do not believe that adjusting the stock manually should be the answer. I think that if there is a refund the stock should increase by one.

I have since changed the Event > Settings to only generate a record once the order status is complete, send an email to customer once the order status is complete, and I have maintained the setting to only reduce stock once order has completed. That has helped not add customers to the attendee list and occupy (hold) a seat for those that have not fully completed the purchase.

Also, just to help the community. I figured out that when a customer adds it to their cart and cancels or a payment is pending a record is created in Woocommerce > Orders with the above settings a seat is not held in the attendee list until complete but Mailchimp and Facebook Woocommerce Extensions will work fine because they only look at Woocommerce > Orders list not the Event Attendee list.

However, I think there is a real issue here because I purchased the Order Export CVS from Woocommerce to export all of my orders by product and date. I did a VLookup comparing both the Event Attendee List and the Woocommerce Orders. There were 25 orders in Woocommerce Orders that were not appear in the respective Event Attendee list. When I looked up each order (Woocommerce > Order > Order #) There was a line linking to the correct event. So I know the order was appropriately associated to the right product associated to the correct event. The 25 missing attendees seemed to be around the same time 7/14/18 to 7/22/18 and also one week in April.

How do I manually add these orders to the event attendee list? So I can print a list for for my client, also so they can get a ticket with a QRC. I’m a little concerned because I have additional required questions when a customer registers for a conference and assume they were not answered because they are not associated with an event, where or would that information possibly be stored?

Thanks for your help.

[Author]

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