[Sarah]

Hi Jennifer,

I am a little confused because in another KB it expressed to issue tickets using the Tribe commerce setting that would need to be setup in Event Settings and selected in the settings of each event. And that did work. Only recently did the tickets stop sending out.

I think your understanding is correct. I did not realize that no matter if you delete or refund the sold number does not change. Even still there should be available tickets. E.g. For our Diabetes event we had selected a capacity of 55 tickets. I have performed 5 refunds. The event stopped allowing folks to register and stated on the Event page attendees column 100%. I was excited reported we were sold out, sent out a post to notify other customers. A couple days later I exported the list to prepare the list of attendees for our Event Coordinator and counted there were only 49 attendees. Apparently one person had canceled their order during checkout process and the 5 refunds I made for conference changes.
To me it looks like your math in the plugin is counting off the number sold verse the available seats. Is this true?

My settings were set to create an account in Processing and email the customer when completed. My setting have always been send customers tickets when completed.

I didn’t want to change the setting from processing to completed because I have MailChimp setup to ping people when they add the item to cart but don’t buy it. But I’ll try it if it will limit available seats getting held by processing or pending orders.

Kind regards,
Sara

[Sarah]

Oh I’m so I’m embarrassed. It was accidentally deleted somehow. Thanks for the help. This ticket has been fully resolved if you’d like to close it.

Kind regards,
Sara

[Sarah]

Hi I just applied the new update for tickets (version 4.7.5 ) and calendar plus (Version 4.4.29.1 ). I noticed after updating that the css to wrap the text in the side bar is no longer working. Was something updated so I need to modify my CSS again? Thanks

[Sarah]

Hi I just applied the new update for tickets (version 4.7.5 ) and calendar plus (Version 4.4.29.1 ). I noticed after updating that the css to wrap the text in the side bar
.tribe-mini-calendar td.mobile-trigger {

padding: 2px !important;

}

is no longer working. Was something updated so I need to modify my CSS again? Thanks

[Sarah]

Would the padding effect the calendar widget? Now after changing the padding it seems my footer calendar numbers wrap for some but not others? I feel bad I’m being so picky but do I need to shrink the font size?

[Sarah]

Thanks that worked like a champ!

[Sarah]

Thank you very much for your help! I pasted the php code from the git hub link in my child theme and it worked like a champ. I wasn’t sure that I liked the required questions showing (because they used to only show when someone toggled from 0 to 1) but it’s not a big deal (probably less confusing to the customer) and it solves all of my issues without adding another plugin. Thanks again

[Sarah]

Thanks for the input. I’m sorry my subject to this help article was incorrectly stated. The subject was what I thought I wanted to ask but then as I wrote my question and submitted realized it didn’t fit and forgot to change it. As far as limiting my purchases to 1 it’s really easy it’s a Woocommerce inventory setting on the product page. I don’t need anything added to my theme nor an additional plugin.

Anyway, I’d like to know how to add a prompt or stop the customer from going to their cart when they click Add to cart when they haven’t added quantities or their cart is empty.

In this customers situation they had an empty cart and did not add anything to their cart I.e. toggle from 0 to 1 and they clicked the add to cart button and they were sent to the Cart page, which of course was empty. You can try it in any of my products on my site. If you click add to cart it just sends you to the cart page.

I would like to prevent the Add to cart button from sending people to the cart page until they actual want to add something to their cart. In my online shopping experiences I’ve never been directed to my cart page when clicking add to cart unless something was added by increasing the quantity. Or the add to cart button doesn’t work if I haven’t toggled the quantity or a prompt explaining how I’m supposed to add to cart will appear.

Kind regards,
Sara

[Sarah]

Hi Jamie,

Thank you for that information I read that advice in your KB however I do not like to add anything to my theme files because I have a very active theme developer that makes wonderful improvements regularly so I only add theme changes to my child theme. Nor my actual theme or my child theme have a tribe event folder to modify said email.php file. Are you suggesting that I create that file structure?
Also after looking at the email.php template to modify the email ticket may I suggest an add on for customization of email tickets. There aren’t a lot of descriptions on what you’re changing and i don’t know what code pulls the information from your plugin that I’m looking for.

Kind regards,
Sara

[Sarah]

Hi I use Event tickets plus so wouldn’t the src file be under event-tickets
or event-ticket-plus?

[Sarah]

Thanks Jennifer! That line of code worked for me in my child theme.

[Author]

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