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Hi Jamie,
It’s not clear to me in your response. Is there a fix in the works for the issue of tickets not showing up on the individual events AND ticket prices not showing up in the list view or only the list view issue. The tickets not showing up on individual events is the larger issue for us.
Thanks,
Ellie
Hi Jamie,
I wanted to provide another update. In addition to the second install on our server, we have tested this in a local environment to eliminate the possibility that is has something to do with our server.
Using a clean instal on a developer’s local environment we are seeing the same issue. Tickets are not showing up on all events. Sometimes refreshing an event makes the tickets appear but just as often, refreshing an event will make the tickets disappear.
We’ve looked and see no errors, but can’t see the API response from Eventbrite, which would be most helpful. Some plugins give us the option to see the request and response for an API – would love to see you add that so we can troubleshoot further.
Thanks,
Ellie
Hello Jamie,
Refreshing the page occasionally makes the tickets appear for me but more often than not, it does not make them appear. I have re-authenticated the API and reset the permalinks on both sites and it did not help. You had me take these steps previously and they did not help then either.
We have checked everything on our end and tried this on a clean install, I cannot imagine we are the only people having this issue. The issue began immediately after your update the the Eventbrite plugin before that it worked great. Is it possible the issue is on your end, not mine?
Thanks,
Ellie
Hi Jamie,
All events are listed publicly. I flushed the permalinks. No errors are displaying. These issues have been going on for quite some time now, since the last time we updated the Eventbrite plugin. Up to that point, everything worked great.
Thanks,
Ellie
Hi Jamie,
The show tickets option is selected for that event. The ticket prices showed up for this event previously and are now showing up on events where they once were not showing up. The issue seems to come and go across all events without us making any changes. If you look at the same site, you will also notice that only one event is showing ticket prices on the event landing page at the moment. Those prices seem to come and go as well.
Thanks,
Ellie
Hi There,
Somehow this message got lost in our inbox. We are still seeing this issue. I reconnected the API and we are not getting any errors on the server. In the console log there are no errors and in the wordpress debug log there are no errors.
In addition to the event prices not showing up on the event landing page, the ticket prices at the bottom of the individual events seem to come and go. Currently this event is not showing tickets in the individual event view. It was before so I don’t know if it will show when you look. https://petersongarden.org/event/food-bowl-chicago-food-swap/
Please let me know next steps to resolving this.
Thanks,
Heather
Hi there,
I’ve reverted to Twenty Seventeen and disabled all plugins not needed for
this section, but both issues still exist. Note this event (
https://petersongarden.staging.wpengine.com/event/summer-preserving-seasonal-fruit-jam/)
that has Eventbrite tickets with prices, but in the list view (
https://petersongarden.staging.wpengine.com/calendar/?tribe_paged=1&tribe_event_display=list),
the ticket prices don’t show like they do on Feasts of Resistance on
https://petersongarden.staging.wpengine.com/calendar/?tribe_paged=2&tribe_event_display=list.
That’s just one clear example.Also, on staging the notice “Currently migrating Eventbrite events to
ensure proper data is displayed when editing.” still is up as well.Thanks much,
HeatherHi Nico – do you mind expanding on which part was fixed? I’m assuming it was related to the manual imports not pulling in new events, and/or the scheduled imports not running on schedule. I’m hopeful that you mean the flagging of the source-deleted events, so that we can categorize those and not show them on our site, but I know that is a feature addition and not a bug fix. If you can let me know exactly what was addressed, I can check on our site and verify it’s working.
Thanks much!
HeatherHi Josh,
Thanks a ton!!!
1 – Great – I’ll keep an eye out for updates on that bug. We’re not super-dependent on the Manual import but it was something we noticed in testing so glad that helped.
2 – It would be AMAZING if that “cancelled” flag could translate into something on import. Even just put it in a category that we specify so that we can exclude that category from display. This one is really the key for us sticking with ECP, so hopefully that can make the roadmap. If you can let me know the likelihood of that, that would be awesome.
3 – Here’s what I noticed on scheduled imports. On the Scheduled Imports tab I see Last Import was 6 hours ago, but if I go to the History tab, I see this: https://www.dropbox.com/s/to6lxsclhrtmol5/Screenshot%202016-11-16%2016.09.00.png?dl=0 So it does seem that there’s an issue with the schedule. Again, our host is WP Engine so maybe there’s something with their setup that interferes…not sure. The 30 minute import isn’t super critical, but it does need to update at least 1/day and it seems it’s doing that.
Thanks again!
Heather
