[Craig Grant]

uploading more screenshots for prior response

[Craig Grant]

George,
I realize this ticket has gone back and forth several times, but this continues to be frustrating as you are asking me to provide you screenshots of things you stated and for details and examples I have already provided in this same ticket, but in an effort to hopefully get this closed out I have provided it all again and in much more detail (including marked up screenshots) in this response.

1. Calendar Short Code Display –
– Screen shot (Calendar_Pro_ss1.png attachment) of you providing me the short code with limit=”0″ in this support ticket on 6/13. And understood the offset is not supported.

2. Yes I am confirming the limit=”3″ works. See screenshot Calendar_Pro_SS2 & Calednar_Pro_SS3 as proof.

3. Link where it is happening, home page of http://www.omcar.com. Below the slideshow, you will see in Column A the calendar image that has 3 events listed underneath it and in a separate column B to the right of it the same 3 calendar items. As stated, prior to the plugin update the other day it was working properly (with the shortcode you told me wouldn’t work on 6/13) by having zero events under the calendar image in column A and 3 events to the right in Column B. I have provided marked up screen shots of the code in WP side by side with the output on the live site omcar.com. Calendar_Pro_SS2 shows Column A with limit=”1″ and Column B limit=3″ (but 3 events in both columns) and then Calendar_Pro_SS3 that shows Column B with limit=”0″ and Column B limit=”5″ (that shows 3 events in Column A and 5 in Column B) to prove that the limit is working for the event list shortcode, but not for the calendar shortcode.

4 & 5. Screenshots provided of the licenses in Tribe, one with the error message not updating the license for RALSC.org and one for OMCAR.com showing that the WP Settings are omcar.com not omcar1.staging.yournewsites.com as it is showing in the Tribe account. So I would need to know how this can be manually updated as the instructions you provided to auto update of deleting the plugin from WP, disconnecting it from Tribe and adding the plugin back into WP and re-adding the license number is not working as it is producing the incorrect urls.

[Craig Grant]

George,
1. I manually updated the plugin on RALSC.org, but my concern is that 2 of my 3 sites wouldn’t update properly, so hopefully this doesn’t happen again.

2. Is a bit frustrating that you are telling me limit=”0″ won’t work because I copied the exact shortcode you provided me earlier in the ticket. But I just tried to change it to a =”1″ and it didn’t work either. What I am wanting to achieve is in 2 columns. Column 1 just the mini_calendar image display with no calendar items listed below it =”0″. Then in Column 2 have the List of events =”3″. If for some reason it can’t be =”0″ in column 1, I could do limit=”1″ if I can do an offset of 1 in column 2 (so that it doesn’t duplicate with column 1 and column 2 starts with the 2nd calendar item and does calendar items 2-4 instead of 1-3).

3. I have already done the instructions provided there, but it is not fixing the issue (still see that error message in the settings tab in WP. So what’s the next step as I am not getting what I am paying for when the account shows my licenses aren’t active and aren’t updating properly.

4. You did not address the url issue where it shows 2 of my licensed domains are omcar1.staging.yournewsites.com instead of OMCAR.com and rairc2.staging.yournewsites.com. Please let me know how to fix this and if this could be contributing to the problems (although to clarify ralsc.org is showing the right url under my licenses but is having the issues described in 1-3).

[Craig Grant]

Hi George,
I just updated the WP to the most recent version and it did fix the problem, but I actually stumbled on 1 new one as RALSC.org (who is 1 of the 3 licenses in my Modern Tribe account) won’t let me update the Event Calendar Pro plugin (just like OMCAR the other day which is why this all started) as it states:

“There is an update available for The Events Calendar PRO but your license key is out of installs. Visit the Modern Tribe website to manage your installs, upgrade your license, or purchase a new one.”

Separately (but possibly related) as I mentioned previously if you look at the urls of my licenses in your system it shows ralsc.org, rairc2.staging.yournewsites.com (instead of ralsc.org). So let me know how to fix that.

And I tried updating the calendar widget with the short code you provided [tribe_mini_calendar limit=”0″] and it is still showing 3 calendar events under the calendar image (see http://www.omcar.com). Please let me know how to fix that.

[Craig Grant]

George,
While I understand that you are slammed right now, 1 response per 24-hours when you’re not solving the prior issues is not acceptable when a client tells you this is affecting their live site with 404s.

It looks like I made a mistake and pasted in the system info for the wrong site. So below is the system info for OMCAR.com (which is supported with a license) and you will see it is already updated to 4.2 for both the base and pro plugins.

In fact as this ticket stated, all the problems started when the plugin wouldn’t update automatically due to the license issue and when I updated in manually (following the instructions provided on the Modern Tribe site) it caused the issues I am dealing with now with all 404s even on the default events page. So please get back to me asap on this as it needs to be fixed asap as my client (OMCAR) is very unhappy with what is going on.

Here’s the system info for OMCAR.com:

HOME URL
http://www.omcar.com
SITE URL
http://www.omcar.com
INSTALL KEYS
events-calendar-pro = 912fc3d1ff3c3d8c298f218488d79946b871add9
WORDPRESS VERSION
4.3.4
PHP VERSION
5.5.35
PLUGINS
Gravity Forms (nl) version 2.9.3 by Pronamic(http://www.pronamic.eu/)
LayerSlider WP version 5.3.1 by Kreatura Media(http://kreaturamedia.com/)
Akismet version 3.1.11 by Automattic(https://automattic.com/wordpress-plugins/)
Capability Manager Enhanced version 1.5.7 by Jordi Canals, Kevin Behrens(http://agapetry.net)
Cherry Plugin version 1.0 by Cherry Team.(http://www.cherryframework.com/)
Contact Form 7 version 4.4.2 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
Custom Sidebars version 2.1.0.2 by WPMU DEV(http://premium.wpmudev.org/)
Embed RSS (CETS) version 3.1 by Deanna Schneider & Jason Lemahieu
Envato WordPress Toolkit version 1.7.3 by Envato(http://envato.com)
The Events Calendar PRO version 4.2 by Modern Tribe, Inc.(http://m.tri.be/20)
Go Live Update URLS version 4.0.1 by Mat Lipe(https://matlipe.com/)
Simple Calendar version 3.1.0 by Moonstone Media(https://simplecalendar.io)
Insert Headers and Footers version 1.3.3 by WPBeginner(http://www.wpbeginner.com/)
Limit Login Attempts version 1.7.1 by Johan Eenfeldt(http://devel.kostdoktorn.se)
Master Slider WP version 2.7.2 by averta(http://averta.net)
MotoPress and CherryFramework-3 Integration version 1.3.1 by MotoPress(http://www.getmotopress.com/)
MotoPress Content Editor version 2.0.3 by MotoPress(http://www.getmotopress.com/)
MotoPress Layout Editor version 2.1 by MotoPress(http://www.getmotopress.com/)
Go Daddy Quick Setup version 1.04 by GoDaddy.com, LLC(http://www.godaddy.com/)
Revolution Slider version 4.6.0 by ThemePunch(http://themepunch.com)
Shortcodes Ultimate version 4.9.9 by Vladimir Anokhin(http://gndev.info/)
The Events Calendar Shortcode version 1.0.11 by Dandelion Web Design Inc.(http://dandelionwebdesign.com)
The Events Calendar version 4.2 by Modern Tribe, Inc.(http://m.tri.be/1x)
Welcome to WordPress version 1.0 by Starfield Technologies(http://www.starfieldtech.com/)
Widget Importer & Exporter version 1.3.1 by Steven Gliebe(http://stevengliebe.com)
WP-Mail-SMTP version 0.9.5 by Callum Macdonald(http://www.callum-macdonald.com/)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
ammo child
MULTISITE
–
SETTINGS
recurring_events_are_hidden = exposed
tribeEventsTemplate =
tribeEventsBeforeHTML =
tribeEventsAfterHTML = [su_divider]
[blox_row columns=\”1/3+1/3+1/3\”][blox_column width=\”1/3\” ][blox_text animation=\”none\”]

[tribe_mini_calendar tribe_events_list limit=\”0\”]

[/blox_text][/blox_column][blox_column width=\”2/3\” ][blox_text animation=\”none\”]

[tribe_events_list limit=\”3\”]

[/blox_text][/blox_column][/blox_row][blox_row][blox_column width=\”1/1\” ][blox_text animation=\”none\”]

[su_divider]

Fee for Passport Courses:

• <span class=\”s11\”>FREE to Passport Members</span>
• <span class=\”s11\”>$10.00 FOR REALTOR® MEMBERS</span>
• <span class=\”s11\”>$20.00 FOR NON-MEMBERS</span>

To register for a course, please email Education: [email protected]

[/blox_text][/blox_column][/blox_row]

<span style=\”line-height: 1.5;\”>[su_divider]</span>

previous_ecp_versions =
Array
(
[0] => 0
[1] => 3.9.1
[2] => 3.9.3
[3] => 3.12.1
[4] => 3.12.2
[5] => 3.12.3
[6] => 4.0.2
[7] => 4.0.5
[8] => 4.0.7
[9] => 4.1.2
)
latest_ecp_version = 4.2
last-update-message = 3.9.1
earliest_date = 2015-01-18 09:00:00
latest_date = 2016-12-06 16:00:00
viewOption = month
donate-link = 1
postsPerPage = 10
liveFiltersUpdate = 1
showComments =
showEventsInMainLoop = 1
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps = 1
embedGoogleMapsZoom = 10
debugEvents =
tribeEnableViews =
Array
(
[0] => list
[1] => month
[2] => week
[3] => day
)
schema-version = 4.2
disable_metabox_custom_fields = show
pro-schema-version = 4.2
stylesheetOption = tribe
tribeDisableTribeBar =
hideLocationSearch = 1
hideRelatedEvents =
week_view_hide_weekends =
monthEventAmount = 3
enable_month_view_cache =
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
weekDayFormat = D jS
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 0
defaultValueReplace =
eventsDefaultOrganizerID =
eventsDefaultVenueID =
eventsDefaultAddress = 3105 NE 14th Street,
eventsDefaultCity = Ocala
eventsDefaultState = FL
eventsDefaultProvince =
eventsDefaultZip = 34470
defaultCountry =
Array
(
[0] => US
[1] => United States
)
eventsDefaultPhone = (352) 629-2415
tribeEventsCountries =
earliest_date_markers =
Array
(
[0] => 1918
)
latest_date_markers =
Array
(
[0] => 2842
)
WORDPRESS TIMEZONE
–
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/home/erscp1/public_html/omcar/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.2
REWRITE RULES PURGED
Rewrite rules were purged on load of this help page. Chances are there is a rewrite rule flush occurring in a plugin or theme!

[Craig Grant]

Can I please get a response on this, all Event Calendar Pro related posts/pages have been completely down for over a day now and you have yet to address that in any of your responses. Pretty unhappy about this situation. Thank you.

[Craig Grant]

George, this is very weird because in my prior post I provided all of the system info and it is somehow not in this thread now. But here it is again, as I stated the calendar has been down all day due to this, so a fast response would be appreciated.

HOME URL

Home

SITE URL

Home

INSTALL KEYS
–
WORDPRESS VERSION
4.4.2
PHP VERSION
5.5.35
PLUGINS
DigitalAccessPass LiveLinks version 2.0.3 by DigitalAccessPass.com(http://www.DigitalAccessPass.com)
S3MediaVault Pro version 4.0 by Veena Prashanth & Ravi Jayagopal(http://S3MediaVault.com)
Akismet version 3.1.11 by Automattic(https://automattic.com/wordpress-plugins/)
BackUpWordPress version 3.6.1 by Human Made Limited(http://hmn.md/)
Contact Form 7 version 4.4.2 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
Custom Menu Wizard version 3.3.0 by Roger Barrett(http://www.wizzud.com/)
DAP Credit Store version 1.3 by Veena Prashanth & Ravi Jayagopal(http://www.WickedCoolPlugins.com)
DAP Easy Installer version 1.5 by Veena Prashanth & Ravi Jayagopal(http://www.WickedCoolPlugins.com)
DAP Shopping Cart version 2.1 by Veena Prashanth & Ravi Jayagopal(http://www.WickedCoolPlugins.com)
Dynamic To Top version 3.4.2 by Matt Varone(http://www.mattvarone.com)
EZP Coming Soon Page version 1.0.3 by Bob Riley(http://www.easypiewp.com)
Easy Theme and Plugin Upgrades version 1.0.4 by Chris Jean(http://ithemes.com/)
The Events Calendar PRO version 4.0.3 by Modern Tribe, Inc.(http://m.tri.be/20)
Exit Popup version 1.2 by Veena Prashanth & Ravi Jayagopal(http://www.WickedCoolPlugins.com)
Image Widget version 4.2.2 by Modern Tribe, Inc.(http://m.tri.be/26)
Insert Headers and Footers version 1.3.3 by WPBeginner(http://www.wpbeginner.com/)
IPN Redirect version 1.3 by Veena Prashanth & Ravi Jayagopal
WPBakery Visual Composer version 4.9.1 by Michael M – WPBakery.com(http://wpbakery.com)
Like To Unlock With Credits version 1.3 by Veena Prashanth & Ravi Jayagopal(http://www.WickedCoolPlugins.com)
Limit Login Attempts version 1.7.1 by Johan Eenfeldt(http://devel.kostdoktorn.se)
List Builder Popup version 1.0 by Veena Prashanth & Ravi Jayagopal(http://www.WickedCoolPlugins.com)
Max Mega Menu version 2.1.5 by Tom Hemsley(https://www.maxmegamenu.com)
Paypal Standard Upsell Tree Plugin version 2.0 by Veena Prashanth & Ravi Jayagopal(http://www.WickedCoolPlugins.com)
Polytechnic Courses version 1.5 by Theme Island Studios(http://themeisland.net)
Responsive Menu version 2.8.8 by Responsive Menu(http://responsive.menu)
Revolution Slider version 4.6.93 by ThemePunch(http://themepunch.com)
Shortcodes Ultimate version 4.9.9 by Vladimir Anokhin(http://gndev.info/)
Signup To Unlock version 1.1 by Veena Prashanth & Ravi Jayagopal(http://www.WickedCoolPlugins.com)
Sneaky Affiliate version 1.0 by Veena Prashanth & Ravi Jayagopal(http://www.WickedCoolPlugins.com)
Social Media Popup version 1.0 by Veena Prashanth & Ravi Jayagopal(http://www.WickedCoolPlugins.com)
Styles: Polytechnic version 1.0.7
Styles version 1.1.10 by Paul Clark(http://pdclark.com)
The Events Calendar version 4.1.4 by Modern Tribe, Inc.(http://m.tri.be/1x)
Velvet Blues Update URLs version 3.2.5 by justingreerbbi(https://justin-greer.com)
WickedCoolPlugins License Key version 1.0 by Veena Prashanth & Ravi Jayagopal(http://WickedCoolPlugins.com)
Widget Importer & Exporter version 1.3.1 by Steven Gliebe(http://stevengliebe.com)
WooCommerce version 2.5.5 by WooThemes(http://woothemes.com)
WordPress Importer version 0.6.1 by wordpressdotorg(http://wordpress.org/)
WPChatR version 1.4 by Veena Prashanth & Ravi Jayagopal(http://www.WickedCoolPlugins.com)
Yet Another Stars Rating version 1.3.3 by Dario Curvino(https://yetanotherstarsrating.com/)
YITH WooCommerce Advanced Reviews version 1.2.2 by YITHEMES(http://yithemes.com/)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
Polytechnic
MULTISITE
–
SETTINGS
tribeEnableViews = Array
(
[0] => list
[1] => month
[2] => day
)
schema-version = 4.1.4
recurring_events_are_hidden = exposed
previous_ecp_versions = Array
(
[0] => 0
[1] => 3.10
[2] => 3.10.1
[3] => 3.11
[4] => 3.11.1
[5] => 3.11.2
[6] => 3.12
[7] => 3.12.1
[8] => 3.12.2
[9] => 3.12.3
[10] => 4.0.1
[11] => 4.0.2
[12] => 4.0.4
[13] => 4.0.5
[14] => 4.0.6
[15] => 4.0.7
[16] => 4.1
[17] => 4.1.0.1
[18] => 4.1.1
[19] => 4.1.1.1
[20] => 4.1.2
[21] => 4.1.3
)
latest_ecp_version = 4.1.4
last-update-message = 4.0.4
earliest_date = 2015-09-01 13:30:00
latest_date = 2018-06-04 20:00:00
viewOption = list
disable_metabox_custom_fields = show
pro-schema-version = 4.0.3
donate-link = 1
postsPerPage = 10
liveFiltersUpdate = 1
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps = 1
geoloc_default_geofence = 25
geoloc_default_unit = miles
embedGoogleMapsZoom = 10
debugEvents =
earliest_date_markers = Array
(
[0] => 8201
)
latest_date_markers = Array
(
[0] => 12905
[1] => 12906
)
WORDPRESS TIMEZONE
–
SERVER TIMEZONE
America/Los_Angeles
COMMON LIBRARY DIR
/home/erscp1/public_html/reti/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.1.2

[Craig Grant]

George,
I just tried to remove and then add the license key back in and it didn’t fix the problem at all (still getting the 404’s and the url showing up under my licenses is now omcar1.staging.yournewsites.com instead of omcar.com). You also didn’t address the limit=”0″ or if all these issues including the events default page being related to the license key or not. This situation seems to be getting worse so it might make sense to doing a phone call if you are open to it. My number is 352-514-7558.

Here’s my system info to expedite things:
HOME URL
http://www.omcar.com
SITE URL
http://www.omcar.com
INSTALL KEYS
events-calendar-pro =
WORDPRESS VERSION
4.3.4
PHP VERSION
5.5.35
PLUGINS
Gravity Forms (nl) version 2.9.3 by Pronamic(http://www.pronamic.eu/)
LayerSlider WP version 5.3.1 by Kreatura Media(http://kreaturamedia.com/)
Akismet version 3.1.11 by Automattic(https://automattic.com/wordpress-plugins/)
Capability Manager Enhanced version 1.5.7 by Jordi Canals, Kevin Behrens(http://agapetry.net)
Cherry Plugin version 1.0 by Cherry Team.(http://www.cherryframework.com/)
Contact Form 7 version 4.4.2 by Takayuki

[Craig Grant]

Worse, I just updated the plugin manually and now all event related pages are producing 404 messages (ex. http://www.omcar.com/event/63-hour-sales-associate-pre-license-course/). Even the overall default Events http://www.omcar.com/events/ page is now producing a 404.

And everywhere on the site I used the shortcodes for the calendar display or item list, the item list is suddenly not responding to limit = “0” [tribe_mini_calendar tribe_events_list limit=”0″] (ex. http://omcar.com home page display of calendar and list of events).

Not sure if this is related to the license issue detailed above but this is currently affecting a live site so please get back to me on this asap. Thank you.

[Craig Grant]

George,
This does not make much sense. I purchased a single site license on 8/13/15 for $89, then purchased another license on 9/13/15 and if you look at my account it states they expire on 9/13/16. So are you basically stating that I now have an Agency (3 site) account because in my account it still suggests me to upgrade to Agency. Please explain.

[Craig Grant]

George,
Yes it does, but please confirm if updates can be done manually without purchasing the license for the additional sites. And again, I have paid for the amount of a 3 site license but only received 2 ($89 and $60) so is there a way to apply the license to 3 sites for auto updates and support purposes?

[Craig Grant]

George,
I understand the reason for the delay in response, but you didn’t really answer my question as I was asking you how I could install Pro on my 3rd site seeing as I had already paid $89 and $60 for 2 single licenses for a total of $149. But I just tried and was able to install it on the 3rd site even though my account does not indicate I have the Agency package.

The other part of my question was if you would be able to provide me a discount (due to all of the issues I have had with your product) if I decide to upgrade to the Unlimite package. Please let me know. Thank you.

[Craig Grant]

In my post on 10/22 I indicated that I needed a response quickly seeing as I needed to add the Event Calendar Pro to another site then and it has been several days and I still have not heard back from you. Please respond to my ticket asap as I need to know how to proceed. thank you.

[Craig Grant]

Hey Brian &/or George,
Seeing as I don’t seem to get any of the responses from your ticket system via e-mail and the message I did yesterday was private, I figured I would repost it public. Please get back to me on this asap. Thank you.

Hey Brian,
I have great news, after doing some site updates and removing and then adding the widget back in, it worked! So that is good news. One quick question, I have already paid for a site license for ralsc.org ($60) and omcar.com ($89) and I see you guys have an agency package of 3 sites for $149 or an unlimited package for $299. So I wanted to see if we could upgrade my current account to an agency (as I have already paid $149) or if you could give me a good discount on the unlimited to to all of the issues I have had with it. Please let me know asap as I need to add another site today thank you.

[Craig Grant]

This reply is private.

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