[Craig Grant]

George,
The client/site owner is pretty unhappy and has stated they will not provide permission to deactivate the current theme to try the test you suggested (installing it on twenty-twelve). Further, I checked and I have the calendar event pro installed on another site that is using a totally different theme and it too is having issues (the dates on the calendar widget don’t click to anything on that site as well). So at this point, unless you have an immediate fix for this, I think we are just going to have to request the full refund of the purchase and I will find an alternative calendar widget for both sites. Please let me know what the next step is to go this route. Thank you.

[Craig Grant]

George,
Before I go ahead and change the theme to one of the 2012 ones as you requested, please confirm that once I switch it back to my current theme I won’t lose any work or configuration/settings that have been done to the current theme. There are a lot of things that have been applied that can not be lost, plus this site is live so would need to be reapplied right after doing your test if we were to do it. If there is any risk of an issue here we would just want our money back and find an alternative solution as this has become way more involved than we expected and our client/site owner is growing increasingly frustrated with the length of time it has taken

[Craig Grant]

Here is my system information, please address this asap as I have left the plugins deactivated all day and as my prior e-mail indicated the client/owner of this site is not happy about it especially the contact forms on their site being broken

Home

INSTALL KEYS
events-calendar-pro = 912fc3d1ff3c3d8c298f218488d79946b871add9
WORDPRESS VERSION
4.3.1
PHP VERSION
5.4.44
PLUGINS
The Events Calendar PRO version 3.12.2 by Modern Tribe, Inc.(http://m.tri.be/20)
The Events Calendar Shortcode version 1.0.11 by Dandelion Web Design Inc.(http://dandelionwebdesign.com)
The Events Calendar version 3.12.3 by Modern Tribe, Inc.(http://m.tri.be/1x)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
theme47405
MULTISITE
–
SETTINGS
recurring_events_are_hidden = exposed
previous_ecp_versions =
Array
(
[0] => 0
[1] => 3.8.1
[2] => 3.9.1
[3] => 3.9.2
[4] => 3.9.3
[5] => 3.11.2
[6] => 3.12.1
[7] => 3.12.2
)
latest_ecp_version = 3.12.3
welcome_notice = 1
last-update-message = 3.12.3
defaultValueReplace =
disable_metabox_custom_fields = hide
pro-schema-version = 3.12.2
earliest_date = 2013-10-03 09:00:00
latest_date = 2013-10-03 12:00:00
viewOption = month
stylesheetOption = tribe
tribeEventsTemplate =
tribeEnableViews =
Array
(
[0] => list
[1] => month
[2] => week
[3] => day
)
tribeDisableTribeBar =
hideLocationSearch = 1
hideRelatedEvents =
monthEventAmount = 3
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
weekDayFormat = D jS
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 1
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
eventsDefaultOrganizerID = 4980
eventsDefaultVenueID = 4981
eventsDefaultAddress = 3001 State Road 19 South
eventsDefaultCity = Tavares
eventsDefaultState = FL
eventsDefaultProvince =
eventsDefaultZip = 32778
defaultCountry =
Array
(
[0] => US
[1] => United States
)
eventsDefaultPhone = 352-343-3003
tribeEventsCountries =
donate-link = 1
postsPerPage = 4
liveFiltersUpdate = 1
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps = 1
geoloc_default_geofence = 25
geoloc_default_unit = miles
embedGoogleMapsZoom = 10
debugEvents =
schema-version = 3.12.3
week_view_hide_weekends =
enable_month_view_cache =
WORDPRESS TIMEZONE
–
SERVER TIMEZONE
UTC

[Craig Grant]

Hey George,
I deactivated all the plugins except for the Event Pro Calendar and the calendar on my site is still not working (I would include screen shots if your ticket program allowed it) with the same issues as before I deactivated all the plugins. I can only leave it like this for a short period of time (as the client will not be happy to know they have broken things running on their live site. So please check this out asap so we know what the next step is.

[Craig Grant]

Hey George (or Brian),
As you requested, I have removed the code for the realtor.org banners related to the error message, please recheck the site and also please provide me more detail or instructions regarding your comment on if I have any caching plugins or caching configuration on your site? If so, disable it completely and clear all caches. I have ensured that all the plugins on my site are up to date, but don’t know how to determine if any are caching.

[Craig Grant]

George,
I provided the link to the prior ticket in which Brian provided code snippet to fix a problem with your widget not working properly. As this ticket indicated, it looks like it caused a new/different issue, but to clarify, your Calendar Pro Widget has not worked the entire time so if you are not able to fix it, as my prior thread indicated I would want a refund and find a new solution as so far it has been problematic and my client is not happy about it.
The site url is http://www.ralsc.org

[Craig Grant]

Hey Brian,
That fixed it, thank you so much for your prompt responses and more importantly for providing the solution!! Much appreciated.
Craig

[Craig Grant]

Hey Brian,
Thank you for your quick response. I added the code you provided to the functions.php file for the cherry theme and it paritally fixed the issue. Now when you click on the arrows for next or previous month, it no longer has the loading issue it did previously but the links for them are /# or a null url. Is there a way to fix this?

[Craig Grant]

Brian,
First I removed all of the code regarding those NAR image (1 by 1 and all of it) in the home page template and that did not fix the home page calendar widget loading issue.

Then I disabled all of the widgets other than Event Calendar Pro and it still did not fix the issue.

So I have followed your advice and the home page calendar widget continues to not load once a user clicks the next or previous month arrows. Please help me on this asap or we will have to request a refund and get a different solution as this has been negatively impacting our site for awhile now.

[Craig Grant]

Brian,
We looked in our directory files and are not finding any reference to the url your provided and from what we can tell that is pulling from an external site. So please either provide much better detail/instructions or provide us something else to do to address this issue as the Events Pro Calendar widget is still having loading issues. Thank you.

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