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It is truly disappointing to hear that you don’t believe we can win back your trust. Though we are obviously going to continue to address issues as they are reported — starting first and foremost with the import limit threshold problem that sparked this conversation in the first place — I can understand (albeit with a heavy heart!) if you won’t be using the products anymore.
This definitely started the conversations, but it spiraled out of control as the aggregator lived on and the discoveries of how it worked / didn’t work came to light.
I would caution, however, against making assumptions or blanket accusations. The claim that the plugin was not tested thoroughly prior to release is simply not true; our QA team spent a heck of a lot of time testing this plugin out over the past few weeks, and we only decided to ship it once we were confident that we had tested thoroughly. We clearly missed a use case here for importing very large numbers of events, for which we are accepting full responsibility and are working as fast as possible to get addressed. It is an unfortunate reality of software development that no product, especially when it first launches, is going to be 100% bug free. It is sadly impossible for us to test every configuration out there prior to release…if we did, we’d never end up shipping anything ?
I do not have an extraordinarily large number of imports. I import events from 13 facebook pages right now with close to 380ish events in total. It is not a matter of testing every configuration, but testing basic functionality like actually considering the “on demand” setting in the first place. The plugin completely ignores this setting and attempts to import every 15 minutes. In my opinion, that is basic functionality and has nothing to do with environments.
Additionally, failures should not be stored as posts and using the comment system as a log is a bad idea as well. I highly recommend you reconsider those.
It sounds like you have decided to move onto another solution. If you would like recommendations, please let me know. Otherwise I can have the team initiate a refund for any purchase made in the last 30 days. (Anything outside of that window, as per our publicly stated refund policy, cannot be processed.) I know you have submitted an email on this and I will tell the team to process any refunds that fall within this 30 day window now.
I am looking at EventOn.
To be honest, all of this would have been avoided if someone took the time to respond to the threads stating that they are working on it and gave us a method to remove all the database entries that had been created that crippled our sites (giving us a snippet to remove the comments, posts, and postmeta says volumes, but it didn’t happen). Simply taking the time to let us know that you heard us… you have been very responsive now, but had that been done earlier… things would have been different for many of us here that are suffering through this. Again, the only way to disable the aggregator, to my knowledge, is to disable eventscalendar. Removing the licensing didn’t work.I have not received anything for free, I paid for the Facebook Importer which has been replaced by the event aggregator, which clearly does not function. Things wouldn’t have gone from urgent to nuclear had someone simply responded to these threads. While you may feel that your support structure is sound, when you introduce a plugin that literally takes someone’s business down, it is nuclear for us waiting around for hours and hours for a reply that someone has at least READ the threads.
It is clear that this plugin was not tested thoroughly prior to its release and we, as paying customers, should not have to beta test this release with our businesses.
Here is a summary of some of the issues that are going on that makes this urgent.
1. When the aggregator fails, it creates a comment stating as such. Overnight, this resulted in more than 10,000 comments being added to my system.
2. When the aggregator fails, it creates a post for each failure leading to more than 10,000 posts being created in my system
3. When the aggregator fails, it creates post metadata for each post that was created above, resulting in more than 30,000 entries in the database.
4. All of these together caused our web hosting server to kill SQL for excessive usage resulting in our business website being down.
5. The aggregator simply ignores the update interval set in the system and runs every 15 minutes causing a large number of outbound and inbound requests. This lead to our firewall acting as if there was an intrusion, creating logs on its own that inundated the system.
6. Even with the license removed from Events Calendar, the aggregator would attempt to pull from facebook. There is no way to disable the aggregator to my knowledge, it is a part of the events calendar plugin.There is no way to win my trust back. This is too severe. This plugin literally affected my livelyhood and my wallet and I have begun shopping for a replacement.
To be honest, this issue is the least of my worries. The other threads are FAR more important to me. Please view those. I have thousands of comments being created, thousands of posts for tribe events, and thousands of entries in post meta. These entries have brought my site to a complete crawl because of the db entries. Please look at those first and let me know how to remove all of this garbage.
We really need some resolutions here, we are suffering from THOUSANDS of comments in our databases, thousands of entries in POSTMETA and thousands of posts titled: Record: schedule facebook on_demand. This plugin is destroying our sites.
586 new comments related to event aggregator in my wordpress comments since my last request for support: https://theeventscalendar.com/support/forums/topic/why-are-the-logs-in-the-wordpress-comments/
core:aggregator:daily-limit-reached
The daily limit of 100 import requests to the Event Aggregator service has been reached. Please try again later.Again, it is set to “on demand”, please expedite support.
Leah, this is the same issue I reported in this thread: https://theeventscalendar.com/support/forums/topic/issues-with-event-aggregator/#post-1177302
OK, this is now nuts. I have disconnected the aggregator from Facebook, but I am still getting comments through the system. 377 more since I deleted them all an hour ago. Will you please respond to this thread????
PHPmyadmin run the following SQL, I ran them all separately so I can monitor what happens.
DELETE from wp_comments WHERE comment_author = 'http_request_failed'DELETE from wp_comments WHERE comment_author = 'core:aggregator:record-not-finalized'DELETE from wp_comments WHERE comment_author = 'core:aggregator:http_request-limit'Change wp_ to whatever your db prefix is.
core:aggregator:daily-limit-reached comments are mounting at an alarming pace… 8488 and counting. Can you folks please expedite something here?????????????????
Additionally, the “on demand” type seems to be running automatically every few minutes. I am formally requesting that you remove the event aggregator functionality until it has been fully tested. Is there a conversion process to go back to the facebook import plugin? This is absolutely insane that we are dealing with these kinds of issues for a paid plugin.
Can you please send me the URL of an event in which you can see this behaviour? I’ll take a look in my test site.
I cannot send you a url to an event without an organizer as I will not publish that crap on the site. They are sitting in “Pending”
There should have been a notice asking if you wanted to migrate legacy importer data to Event Aggregator. If this is still an issue please let me know and I’ll try my best to craft a snippets to solves this.
I did the migration.
Instead of having us beta test this plugin (that is “release”), why don’t you go back to the original methods and plugins and do more testing. Please restore previous functionality as this is clearly not ready for prime time. I had to go and restore a site backup to clean up the crap that I now have in my events. Unfortunately, I cannot go back to before the Event Aggregator inclusion as I have done too much work since then.
AHHH!!! WORST UPDATE EVER! Now, when I re-run the import, all organizers are -Blank-. It is now updating all the existing events and changing the organizer to -Blank-.
Additionally, all the modifications I have made to the events are gone. I have affiliate links for events and custom fields for events. They have all been either made blank or the URL is now the facebook event url. No more affiliate links in URL. All event URLS have been replaced with FACEBOOK event URL.
