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That is interesting. Thank you for chiming in fpdcc, and your triple confirmation. I am watching this intently. I did some asking around just to see if anyone else has seen this. One of our lead devs brought out that a bug like this has been fixed recently, but forgot which version of our plugin. Are you both running 3.8.1 of Core and PRO? If so, could I get a copy of your system information? You can grab a copy of it and paste it here? Make sure to either redact your license key or use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.
Thank you again. I look forward to getting to the bottom of this.
– Brook
Thanks Jonathan! One other thing you might try, confirming that date_default_timezone_set works on your server. Some people evidently have issues with that not working, which I could see how that would cause this problem. Running a bit of code like this on your server should confirm whether or not your timezone can be changed to UTC. If the two echoed times are not different that would be a bad sign.
Let me know how that goes. I did double check with the team and none of them have come across this either. So it’s not just my server that is behaving proper. Thanks!
– Brook
That’s probably a banner idea. If you are not a developer, then diving into PHP snippets and WP post_types will be quite confusing.If your dev has questions though we will gladly work with him. This sort of thing should be trivial for a dev familiar with the WP API, especially with a snippet like the above to work from.
– Brook
Howdy kmcca,
That is no good. Good investigative work. I actually came across this just the other day. A former developer of our plugin was encountering the same problem, it turned out that one of the caching settings in his caching plugin, I think it was Total Cache, was causing the dates to migrate a day.
It could also be a timezone issue like you mentioned, I have seen that before as well. Were this the case, it is usually because another plugin or your theme has modified the default WP time zone. This usually happens via a function like date_default_timezone_set(). When it is set to something other than the default UTC that WordPress itself sets. TO test for this, would mind following our tutorial on testing for conflicts?
Please let me know how that goes. If you do have Total cache, does disablijng it fix things? If so, it would be worth playing around with your cachinc settings to see if disabling one aspect of the caching will cause the dates to align. If you have any other question let me know. Cheers!
– Brook
Howdy arnold!
Good question. Unfortunately we do not give a discount. Our plugins are actually intended to be purchased together, so we have tried to price them appropriately for when you purchase multiple. PRO actually enhances some of the functionality within WooTickets, it adds a few extra features. So purchasing them together is awesome, you will get a few bonus features surrounding the recurring events functionality.
Please let me know if you have any more questions. If not, mind marking this resolved? Thanks!
– Brook
Howdy webdevstudios,
I am unable to reproduce this on a multisite or otherwise.
After some pondering I am wondering if this could be a server issue. Although you said you were able to reproduce locally as well. What is your timezone setup like, as defined in WP Admin > Settings > General? I set mine to Denver time as a test, and UTC. In both cases there was no shift. If your timezone setting is different from your server times, I could picture this happening, though certainly not in every case.
As a temporary fix, you could split the event series up and modify the times manually. Hardly ideal, but at least they will show the proper times for now.
One other thing that is worth mentioning, I have seen an incredible amount of plugins and even more than a few themes mess with WordPress’ PHP timezone environment setting, via things like date_default_timezone_set(). WP itself set that timezone to UTC, and a lot of plugins, ours included, rely on that universal standard. If a plugin changed it to one that is different this sort of issue could certainly happen. To test for this we would need to do a standard conflict test. But maybe you have already done the equivalent by testing in a local environment without other plugins?
Please let me know. Thanks!
– Brook
Howdy Bryce,
Thanks again! I apologize, I was not able to test this today with a copy of your database yet to try and reproduce. I will do that tomorrow. Your information is incredibly helpful and I appreciate it!
– Brook
Howdy capstone,
Would you mind grabbing your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.
Also, did you try it with a default theme? It could be part of your theme’s code that’s not working with one of those plugins. Hence an error would occur. Please let me know! Thanks.
– Brook
Howdy Laura,
Thanks for all of the details. That is a pretty serious compromise of functionality. We have wanted to work with Thesis to increase compatibility with our plugins. But, the honest truth is that has unfortunately fallen to the back burner for a while.
Would you be interested in emailing me a copy of your theme? It is pretty impressive that Thesis has manager to change the post dates around inside of our template. That would be difficult to do. I’d like to examine the code to see if I can determine how, then maybe I can offer you a solution? I can notmake any promises other than I will try. To get me a copy of the theme, could you zip it up and email it to [email protected]? Please reference this thread in the email so we know what it’s in relation to.
Would that work for you?
– Brook
Howdy Franz,
It sounds like our solutions will do most if not all of what you’d need!
Community Events creates a form on the front end off your site that allows people to post events to your site. Most people set it up so that an admin has to approve the event before the submission is published. So that is easy!
Our core/free plugin allows you to export events to Google Calendar. You can see that in action here. However, there are a couple of caveats based on what you mentioned. The Custom User Fields, which would actually be added by the PRO plugin, do not by default export along with the Google Calendar data. You could add this ability easily enough by using our API, but that will require some PHP coding knowhow. Furthermore, the Google calendar bit does not sync. Rather, Google’s API allows us to copy the current event details to a users calendar. It does not allow us to then update that event later on if you make a change. Unfortunately the user would have to come back and click the export link again in order to recieve the update.
Does that all make sense? Do you feel like you have a clear picture now and can make an informed decision? Please let me know!
– Brook
What a thorough bug report! That is immense, thank you.
I am going to try and reproduce so that I can get it logged. I will let you know the result. Cheers!
– Brook
