Forum Replies Created
-
Posts
-
Hi there,
I just wanted to jump on the back of this and say I am currently experiencing the exact same issues as Uwe; The front end says ‘sold out’ whereas the back end say there are spaces (which there are).
What seemed to cause the error however, is when we deleted attendees that had cancelled with us over the phone, and the front end didn’t seem to link with the backend.
Would Uwe’s problem have been caused by a similar action perhaps?
Hi Jaime,
Okay however I have tried renaming my child theme (essentially disabling it) and disabling all of the active plugins on the website and was still faced with the error…
What I will do is try this one more time but ensure I am deactivating everything correctly. I fear reverting my theme to Twenty-Sixteen as last time I tried this, I practically broke the website and needed to restore a backup however, if I need to, I’ll try that again and let you know how successful I am.
Cheers!
Hi Jaime,
Okay! I tried your suggestions and learned as followed:
- Can you go to Edit Ticket (click on pencil on right in screenshot) and see what it says there
Unfortunately, this shows me the exact same without clicking on the pencil icon, problem still persists.
- If you go to the WooCommerce product page for that ticket, what do you see under the total_sales meta box?
- On WooCommerce product page, under Inventory, do you have “Manage Stock?” enabled?
As the problem is happening on RSVP tickets, it doesn’t show up on the WooCommerce products page.
BUT…
- You mentioned this only happens for some RSVPs, any pattern there? Cancelled orders, etc.?
Yes! There does seem to be a pattern in all of the ones affected.
It appears that whenever an attendee is deleted, the front end will show ‘fully booked’ regardless of how many there were. It doesn’t show for any of the courses where attendees haven’t been deleted.
Thank you.
Brett
Hi Jaime,
My apologies, yes that’s odd! So, no there was only 1 attendee deleted from this event as they phoned up to cancel, and I haven’t made it possible for them to cancel their own spaces.
Yes of course, I’ve attached the screenshot of the ‘Edit Event’ section. It says there are 12 spaces but 0 available…
Hi Jaime,
Sorry not quite…
So there are 12 tickets available overall, 8 have booked and so there are 4 spaces left so the back end screenshots are correct. Unfortunately the front end is saying ‘fully booked’ when there are 4 spaces left!
I have adjusted the ticket stock, which is one of the back end screen shots. 🙁
Okay!
I have done something that works exactly as I need it to:
`$EventStartDate = tribe_get_start_date();
$CurrentDate = date(“Y-m-d”);
if ($EventStartDate > $CurrentDate) : ?>`
(I can’t seem to put open and close php tags for some reason)
As you will never see any previous courses in list view, this works perfectly.
Thanks for your guidance, Sky. Helped a bunch.
Hi Sky,
Thank you for your reply.
Nope, the variables were not being defined and the code was as vague for me as it was for you! Haha
Thank you for your guidance, this will help start me off greatly.
Hi Sky,
Thank you, of course. There’s not much code in what I have put together (at all) but maybe it will give an idea of what I’m trying to do…
https://www.pastiebin.com/5a704338b2f3d
Thank you. 🙂
Hi Jaime,
Thank you for your help on this, however I believe the problem was made by user error… (me)
I had selected ‘Radio’ rather than ‘Checkbox’! Changing this fixes my issue!
Hi there Jaime,
Thank you for your reply.
No, sorry I should have been clearer – I am just using a Checkbox in the Attendee Information with some text that is non-compulsory. Please see the attached image…
