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There’s something else we’re trying to currently do but are having no luck with and that’s wanting to send an email to every customer to inform them of urgent changes to the event. Is it possible to achieve this through Woocommerce? We can see that there’s a MailChimp plugin installed but this seems to be related to invoicing rather than a more general application.
Thanks Barry
You’ve answer most questions, apart from these two:1) what’s the easiest way to bring up customer orders as they arrive on the site, and check them in to all their events?
The challenge we have is that some customers have bought tickets to several different events. So we need a way for the following:
>> JOE BLOGGS arrives at box office counter
>> WE bring up JOE’s name, and check his order so that the system knows that he has arrived, and checked as “Attending” on all his eventsand to answer question 2), we would then
>> need the ability to print tickets for each of JOE’s eventsIs the above possible at all?
Jon
Regards PARTIAL REFUNDS:
We’ve tried this process two ways
a) by reducing the individual line item to zero
b) by deleting the relevant line itemBoth options don’t seem to be having any effect on the attendee lists.
Regards CHANGING ATTENDEE NAMES TO CORRESPOND WITH UPDATED ORDERS
The workflow is similar as to above, where we reduce / delete the original ticket line, and then try to add the ticket within the order (where it says “ADD ITEMS”). Should that not have a knock on effect to the attendee list?
Perhaps both aren’t working because it requires an “ACTION” to actually pass on instructions to WooTickets and make the change at that end. It seems like once it has been passed over to WooCommerce, there is no longer any communication between the two programmes.
It’s a shame that’s not the case, though you originally seemed to suggest it might be?
If there is something that our developer can “code in” to make that relationship possible for action, please let me know. We only have four weeks to go before the festival so time is running out!
Thank you
JonHi Barry
Okay think we’re making progress, thanks for bearing with us.
1) Refunded orders: Refunds ARE showing up, but only when we refund a full order. In majority of cases we only refund individual tickets within an order. If this should be working, can you let me know best process for issuing partial ticket refunds?
2) Creating manual orders: there are two parts to this. If we can create manual orders from scratch (just using the back-end system), that’s great (I’ve started a separate thread on this which is bound up in other related queries so no need to go into that here). BUT, we are experiencing a few orders where customers need to change their assigned events for various reasons, and so we’ve tried to manually do this in the back end but it is not corresponding to the attendee lists.
If its possible to get this broken link fixed that would be brilliant. Our change requests are piling up and I’m worried about stock management and of course getting the right people into the right events.
Best
JonCan I also ask – which credit card readers / mobile app readers are compatible with WooTickets to help with processing sales? Many thanks
Hi Barry
I can see what you’re saying but not sure I would categorise the function we’re looking for as “comprehensive”, as refunded orders would naturally expect to be marked as such on attending lists.
If I simplify the question this way:
a) how do we remove attendees from the attending list? you mentioned the functionality is being worked on. Do you have an estimate of when that will go live?
b) how do we ADD attendees to the attending list? is that being worked on as well?If both of the above won’t be ready in the next few weeks, is there a way to access/edit the attendee list in the back-end using coding?
Will there be a solution in the near future where the above would be automated as and when customers refund orders?
Many thanks
Jon
Since we’re not seeing the adding of names to the attendees listing either when we manually add them to an event, this is most certainly a recipe for problems down the line, compounded by the complication that there doesn’t appear to be an easy way to manually add them either. Which, all in all, is far from the most efficient way to operate a website such as ours. What we would like to know is if there is/are any hacks, configurations or such like that would allow us to workaround these issues so we can avoid them escalating into something more concerning.
Hi Casey… all makes sense, but the week view in the example you sent makes it very hard to see events side-by-side when we will have anywhere from 2-5 events running at anyone time.
In the link I sent, you will see that it’s possible to have a “week-style” kind of view, but each “day” is more like a session strand?
Is there a configuration I can suggest to our developers which might make use of the week view tools but be more clearly displayed?
Hope that makes sense!
Jon
