[Albert]

Greatto hear that. We have also found it only with PayPal transactions but cannot narrow it down further as some transactions do not show this behaviour and i do not know how to inspect it.

[Albert]

The problem is that a customer purchase a ticket through PayPal and sometimes two tickets is issued for 1 purchase. I do not know how or why it happens but is is messing up our website available tickets per event and also the attendee list as it duplicate the attendee also. see attached pictures for this.

[Albert]

This reply is private.

[Albert]

I do not understand the logic behind

There are certain cases where some users might not want refunded orders to increase the stock automatically, which is why it doesn’t work this way be default

as the whole purpose of selling tickets is to sell all seats for an event, therefore the use case you mention does not make sense.

The programs purpose is to automate the selling of tickets for an Event, report attendees and adjust the visible stock for prospective clients and in Woocommerce. If any change occur, i.e. a refund or move to another event, the adjustments should be automatically done to reflect the new status correctly. Non of this manual adjustment of stock and manual attendee deleting and manual correcting stock in Woocommerce should be the standard process. This is a program (automation) and not a spreadsheet, but it is functionally without automation and now acts as a very complex manual spreadsheet.
I cannot agree that the current default method is an acceptable one as the program does not fulfill its purpose correctly and urge you to address this asap. This is definitely not a new feature, but a correction of workflow and reporting.

[Albert]

Hi Jennifer

I do not agree that correct attendee counting and the correct available tickets for a venue is a new feature. This is a bug that need to be fixed asap and not be put on a development request as it is already a feature of the program that does not reflect correct outputs.

Please address this in such a matter as we need a program reflecting correct figures.

[Albert]

Here is the Order Notes

[Albert]

Hi Jennifer

1. I am experiencing the same issue of ticket sales and attendee count not synchronising.
If I delete an attendee the Deleted Attendees number is incremented correctly, but Available Tickets is not increased. If I refund the order the attendees is decreased on the Events page but ticket availability is still not increased.
I agree with Sarah on “I do not believe that adjusting the stock manually should be the answer. I think that if there is a refund the stock should increase by one.” and that the attendee list should also be updated to reflect a correct list as it is leading to frustrating mistakes and time wasted to check everything.
In our use case we give courses that need to be certified and administration quality systems need to be verified. The procedures to refund, manually correct attendee records and manually correct available ticket correctness does not provide that quality assurance.
It would be very much appreciated if this workflow could be automated.
2. We experience that in some PayPal transactions 2 tickets are issued for 1 purchase. This will create 2 attendee entries for the same person, a decrease of 2 in stock and the purchaser receive a order with two tickets on it. This cause the same issue as above with manual attendee record correction.This issue might be related to another thread where it was reported that if a purchaser purchase one ticket but change the number to 2 in PayPal, it might not be reflected correctly back in Ticket Pro. Please see attached files for the PayPal Order and Order Notes.

[Albert]

Thanks, best wishes.

[Albert]

That issue was with Community Events 4.5.0 (pre-release #1) and need to go to the developer team.

The Date picker months were overlapping in the view.

I have deleted the plugin due to it not being usable as the ticket extention did not work either. It was already reported on the Community Events 4.5.0 (pre-release #1) page as per

Reporting Bugs & Providing Feedback
Though we do not provide our full level of premium support for early access downloads like this one, we have set up a special forum that our support team will be monitoring throughout the week to log bug reports.
We will also respond to individual issues as time allows.
Thank you for your continued support & happy testing!
-The Events Calendar Team

I will wait for a further release to test – Thanks

[Albert]

Hi Cliff

The FUE Team send me a Version 5.0 RC3 pre-release to test and it does solve
the problem. Much improved version. It is unfortunately not corrected in the
current Version 4 update but I can work with the Pre-release.

[Albert]

This reply is private.

[Albert]

This reply is private.

[Albert]

Hi Cliff

I did enable WP_DEBUG and WP_DEBUG_LOG, but no error messages is showing up.

The problem is still persisting and during Manual Emails editing, the Variables widget is still hanging and preventing its use.

[Albert]

This reply is private.

[Albert]

Hi Hunter

Got the issue resolved.

Your comment about deactivating and reactivating got me checking in the right direction. I found that Community tickets was activated, but not showing in Events/Licences anymore and did only showed “Ticket” in admin mode.

The “Testing for conflicts” didn’t solve the problem either so i delved further with settings and reactivations.

My steps was.
1. Deactivate the following plugins:
The events Calendar
Event Tickets
Event Tickets Plus
Community Events
Community Tickets
2. Switchthe theme to Twenty Sixteen.
3. Re-install WordPress from the Dashboard/Updates.
4. Activate all plugins that was deactivated in step 1 above.
5. Checked in Events/Settings/Licences that all plugins with their licences show as activated.

PROBLEM SOLVED !!!

Thanks for the help – Best wishes.

[Author]

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