Forum Replies Created
-
Posts
-
I am using woo products with paypal standard. It has already been determined that there is a problem with the product stock decrementing properly via PayPal. That was an earlier support ticket. That is not the issue here.
The pay portal does not come into play with the issues. Nothing is sold during the time I make the changes and discover the problems.
Please reread my steps for each problem. I request that this issue be elevated. Thanks.
I forgot to add: for both problems 1 & 2, when I go to Woo Product to check on inventory, that number has reset to whatever the Event ticket qty is set at, so either the original capacity amount or the new capacity amount. Then I change it to reflect tickets sold for the front end tickets remaining #. So the Woo Product inventory is erroneously resetting whenever any changes are made to the edit event ticket paramaters.
Hi Jaime,
My process:
Tickets settings = emailed at Completed order. See first screenshot.
For each ticket sold:
Woo orders – I confirm the payment has gone through PayPal, then manually select Completed at which time the tickets email are issued.
I then go to the Event edit, scroll down to the tickets area, and confirm the tickets have been counted, since the qtys will no longer be correct. (RED !) (2nd screenshot)
Then I go to the Woo Product page, select that ticket, open up inventory tab, and change the stock qty number to reflect the tickets sold.
Now when I go back to the front end to see “tickets remaining”, the customers will see the correct inventory capacity amount.Problem #1: my client decided to extend the purchasing time to allow for late buyers.
I go to Edit Event, the specific ticket, then change the end of purchase period to the desired new time.
I do not change the stock capacity.
I review the front end and the “tickets remaining” has reverted back to the Event Tickets stock capacity qty for the ticket and not the correct woo Product inventory qty.
Then I go to the Woo Product page, select that ticket, open up inventory tab, and change the stock inventory number to reflect the tickets sold.
Now when I go back to the front end to see “tickets remaining”, the customers will see the correct inventory amount.Problem#2: My client decided to reduce the amount of one type of ticket and give that qty to another ticket.
I go to Edit Event, select each type of ticket, then change the stock qty to the new total capacities. (Reduce one, add to another)
I review the front end and the “tickets remaining” now shows the total stock capacity qtys that I just entered and not the correct Product inventory qty of tickets already sold for those particular tickets.
Then I go to the Woo Product page, select tickets, open up inventory tab, and change the stock inventory number to reflect the correct tickets sold.
Now when I go back to the front end to see “tickets remaining”, the customers will see the correct inventory amount.This is time consuming, confusing to the buyers, and annoying to my client, who is of the opinion that I am not doing my job properly.
Please duplicate this and let me know what the fix may be. Thanks, Anne
My screenshots were denied permission to upload………….
Do you have easy manual sort trick? I am afraid to do anything else since sales are ongoing. Thanks.
Hi,
The “Available Tickets” does not decrement in the back or front end. In the backend, it shows the correct number of how many sold, cancelled, etc. But the number available is the original stock #. I have gone in and manually decremented the available tickets so that the customers will see a correct # in the front end. I have only done those tickets that have a finite # available in real life. We also are selling food and don’t have a limited amount, so I have left the numbers as they are. I have sold some and none of them have decremented their available tickets numbers, but do show correct tickets sold in the back end.Any assistance will be greatly appreciated since I am now a slave to checking quantities several times a day fo 17 tickets. Argh!! Thank you.
OK, so I will pass. The ticketing for the event is live and my client would freak if she saw it even momentarily. Thanks anyway.
SOOO sorry!!! I am exhausted here late evening, last minute client demands…. Sorry, Those particular tickets were set to go on sale in 2 days. oops
My bad. Anne
The screenshot for the Featured Event Option will be same as my original. When deselected it looks fine.
I found that the problem occurs when I select “Feature Event” under Event Options in Edit Event. If you have code for that part, that would be great, otherwise I have deselected it as a Feature Event for now.
