Unable to import/embed event images

[Joseph]

I upgraded to the latest version today and now when I import events the image does not appear only code.

[Cliff]

Hi, Joseph. Sorry you’re experiencing this.

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode) and share your import file, any screenshots that may help, and any other helpful information.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Joseph]

How do I go about getting a refund on the modules I purchased? I purchased them this week and the organizations did not work and still do not. I was told you actually have a logged bug regarding the inability to edit Google Maps checkboxes for ‘saved’ events. For the time being, you can revert back to version 4.1.3 of TEC and that should fix the problem until we can address it in an upcoming maintenance release.

I am still unable to see the organizations. Now I am unable to see the maps. How do I get a refund on the product?

[Cliff]

Sorry you’re disappointed, Joseph.

Please complete our Refund Request Form, and let me know if you have any follow-up questions.

[Author]

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