Refund for Pro

[userssv2016]

Using Avada and recently upgraded to Pro.

We removed the original version that came with the theme during some troubleshooting.

Pro is asking for the regular version to be installed prior.

When we attempt to install the standard version, we get: “Installation failed: Could not copy file. the-events-calendar/common/src/Tribe/Plugins.php” or “Failed to write file to disk.”

Unless you can resolve this issue – we would like a refund since the software does not work.

Please advise.

[Caroline]

Hi there!

I’m so sorry to hear about the issues you’re having with Avada and our plugins–we’d certainly love to assist you here. Can you confirm which version of The Events Calendar you’re attempting to install on your site? Does this message occur when attempting an installation through the WordPress frontend, and if so, does the problem persist when uploading the plugin files via FTP? Any information you can provide would help us greatly in troubleshooting with you! You may also want to try temporarily disabling your other plugins as outlined in our conflict testing steps, in case another plugin may be causing issues with The Events Calendar.

Let us know what you’re able to find if you should give troubleshooting another go! If you’d prefer to simply have your purchase refunded, please use the form on our refund policy page to reach out to us, and we’ll take care of the rest.

Thank you!

[SSV]

We were out of disk space on the server – my apologies for wasting your time.

Pro is installed and working.

Now we just need to figure out how to use it. 🙂

[Caroline]

No worries at all–I’m just relieved to hear that things are working well now! 🙂 I’d suggest starting with our new user primer on our Knowledgebase to get you going with the features and functionality of Events Calendar PRO. (The rest of the Knowledgebase is a great resource to keep handy as you go!) If you should run into any issues along the way, please don’t hesitate to reach out to us here on the forums for further assistance!

Thanks, and happy calendar-ing! 😉

[Author]

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