Problem with tickets

[Yvon Dube]

Hi,

When I try to make a ticket, it does not show …

Can you help me please?

http://blog-techno.com/evenement/atelier-kundalini-test3/

Images as attachments!

Thank you,
Martine

[Patricia]

Hey Sebastien,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing, let me help you with that!

Can you please make sure that all of you plugins are up to date?

If they are, please temporarily deactivate all of your plugins (except Modern Tribe plugins) and change your theme to another one like Twenty Seventeen and let us know if the issue persists after that. You will find further information about our conflict test here.

Also, please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while creating a new ticket and accessing it’s corresponding event in the front end. All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.

If the conflicts test doesn’t help you to identify the cause of the issue, please share your system info with us again (since the info you initially sent us is incomplete) so we can further investigate your case.

Thanks!

Patricia

[Yvon Dube]

Nothing works, here is the URL with admin access :
http://blog-techno.com/wp-admin [Removed by Modern Tribe Support]

Simply trying to add a ticket to an event in the admin does not work, the
ticket does not get saved :

[image: Image alignée 1]

Sébastien Lagacé | Directeur Général
E: [email protected]
T: 514-939-2555 poste 230
W: bl.solutions

3215 boulevard de la pinière suite 107, Terrebonne
Québec, Canada J6X 4P7

*30% des recherches sur Internet sont effectués à partir d’appareil mobile,
votre site web est-il adapté?*

*Contactez-nous pour une soumission!*

[Yvon Dube]

By the way, nothing obvious in the WP logs (attached).

Sébastien Lagacé | Directeur Général
E: [email protected]
T: 514-939-2555 poste 230
W: bl.solutions

3215 boulevard de la pinière suite 107, Terrebonne
Québec, Canada J6X 4P7

*30% des recherches sur Internet sont effectués à partir d’appareil mobile,
votre site web est-il adapté?*

*Contactez-nous pour une soumission!*

[Yvon Dube]

Looks like it was WPML… we need WPML, do you have a fix for this issue?

By the way I found the solution on https://theeventscalendar.com/support/forums/topic/cant-save-ticket-on-event/

[Patricia]

Hi Sebastien,

Thank you for sharing your findings with us! What Brook mentioned in that reply is still valid: Event Tickets does not actually support WPML at this moment.

Although, Geoff suggested a possible workaround for this issue in that Feature Request:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/9987648-adapt-wootickets-to-wpml

I would suggest you to follow his instructions and let me know if it works for you as well.

Let me know if you have any other questions in the mean time and I’ll be happy to assist!

Best Regards,

Patricia

[Patricia]

Hi Sebastien,

One more thing, I’ve removed the admin user and password from your previous reply for security reasons.

Since the password was exposed for a few hours, I would recommend you to update/change it as soon as possible.

Regards,

Patricia

[Yvon Dube]

ok no problem, any update on our issue?

[Patricia]

Hi Sebastien,

Our team is actively working to adapt Event Tickets to WPML, but I can’t guarantee when we will be finished.

Did you try to implement the workaround suggested by Geoff in that Feature Request? I’m pasting his advice here in this ticket:

“In the meantime, you could get it to partially work, but this is unsupported.

To achieve that, you will need:

1) WooCommerce multilingual
2) To make sure you have followed to the letter these instructions: https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
3) Some manual intervention

After creating the ticket AND saving the event, head over to WPML > Support > Troubleshooting page.

Once you are there, you should see several cleanup buttons. I would recommend:

1) Clearing WPML cache
2) Using the button that forces language assignment to items (which is what is creating the issue). 3) This can also be accomplished by deactivating and reactivating WPML.
4) Your ticket will now magically appear.

The only downside is that the tickets you create in other languages are not really translations of the initial ticket. They are completely independent new tickets.”

I hope this helps!

Let me know if you need anything else and I’ll be happy to assist!

Cheers,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts