Problem with Split Payments (paypal)

[Huiwen]

This reply is private.

[Huiwen]

I mean, I am using sandbox ([email protected]) as web admin (email receiver), and real paypal account as event organiser. Is that a problem?

[Huiwen]

This reply is private.

[Huiwen]

Is it possible that Barry you test directly with your credentials on my website? Just an idea.

[Barry]

I’m afraid our policy is not to login to customer websites; we can make exceptions in some cases but it’s very much a last resort (this is designed to protect both of us).

Let me get your most recent database dump in place and we’ll see if that gets us any further.

[Barry]

Thanks again for your patience, having had a chance to review things I picked up on this comment about the customer email address you have been using during sandbox testing:

and real paypal account

If you mean it’s not also a sandbox account then yes, that would definitely be a problem.

You can think of PayPal’s sandbox as an isolated world. It has no knowledge of real PayPal accounts – so if you try to mix and match sandbox and live credentials during sandbox testing, or vice versa, then you can generally assume things won’t work as expected.

I do have your latest database dump set up and ready to go – but perhaps we should confirm if this might be the source of the problem before proceeding any further?

I’ll check in on this through the day so if I’ve misunderstood I’ll be able to pick things up for another look.

[Huiwen]

Ok there we go. Yes, I’ve been using sandbox (-facilitator@) as web admin receiver, but a real paypal account for event organiser. So which sandbox account shall I use as event organiser? How about potential event attendee?
Note that my platform is a marketplace so three parties are involved: web admin, event organiser and event attendee.
Could you please advise?

[Huiwen]

Wow good news! I tested with my sandbox -buyer@ account as event organiser and looks like the transaction can go through! I will test with the live mode later and let you know the outcome.

Thanks Barry for your supports all the way thus far. Although, I do recommend you (or your team) updating the knowledge base. I’ve followed all the instructions there but there’s no word on the fact that we should use sandbox -buyer@ account as event organiser to test the split payment function, when we are in sandbox mode. It is probably obvious for the tech geeks but for non-tech people like me, such an instruction could be very helpful!

[Huiwen]

Well LIVE mode doesn’t work…
Actually, even in Sandbox, I was only half-way through. After checking out, it led me to the paypal sandbox page where I do not have an account (I’ve already used my -buyer and -facilitator account and I don’t know what to put there). As mentioned above, it’s a marketplace so three parties need to be involved, and I only have two sandbox accounts. Not sure if that’s the problem.

• This reply was modified 9 years, 4 months ago by Huiwen.

[Barry]

Hi there!

Wow good news! I tested with my sandbox -buyer@ account as event organiser and looks like the transaction can go through!

Sounds like we’re making progress even if we still need to iron out a few details 🙂

Although, I do recommend you (or your team) updating the knowledge base.

I agree. We actually have some work scheduled in this area already but I’ll certainly review the specifics and see if any further improvements could be made based on this exchange.

Well LIVE mode doesn’t work…

That’s disappointing. To focus on the remaining sandbox-testing issue, though:

I do not have an account (I’ve already used my -buyer and -facilitator account and I don’t know what to put there).

You would need to create a further sandbox account, letting you test from the perspectives of:

• The merchant
• The organizer
• The end customer

If you log in to PayPal → Developer → Sandbox Test Accounts you should be able to locate a Create Test Account button and be able to create a third account.

Does that help here, at least in terms of achieving a successful baseline test within the sandbox environment?

[Huiwen]

Thanks Barry!
Good news, in Sandbox mode, all went through perfectly.
Bad news, in Live mode, it’s still not working.

[Huiwen]

and I am positive all relevant info is in Live mode (from Signature Page and Paypal developer Live mode, as your knowledge base indicated)

[Barry]

OK, so this confirms that the basic mechanics of the plugin seem to be functional, as the sandbox environment is essentially identical to the live one (on a technical level at least).

I’m sure you’ve checked and double checked this, but now you are trying to get things running in a live environment it is important to be sure that all email accounts in use relate to live PayPal accounts and not to sandbox accounts. If you’re positive this is the case, please try another transaction and then determine what the order number is (this can be found in the WooCommerce → Orders admin screen).

Next, please copy the most up-to-date adaptive payment error log from the WooCommerce → System Status → Logs screen and share this via a private reply (please do remember to let me know the matching order number here so I can match the order with the relevant section of the log).

We’ll see what the error is and take things from there.

[Huiwen]

Ok I will do what you said.
Before that, I’d like to just make sure that the following differences between Sandbox and Live (see pic below) shouldn’t be the source of the problem. Is that right?

[Barry]

I don’t think those specific settings should impact, but you raise a good point. Has your live application been submitted for review by PayPal and has it been approved? If not, you would need to complete those steps.

Please see here (step 4 in the “How to Get Started” guide in particular) for details.

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