Negative Ticket Number (e.g. Ticket Number Prefix is Blank)

[azcomps]

I was also seeing the same issue as reported here: https://theeventscalendar.com/support/forums/topic/negative-ticket-number/

There was no cause posted in the thread.

I believe it occurs if the event is in Draft status (not yet published) and you purchase tickets for that event. The order fulfills and the ticket is still issued, but the Ticket # will show as “-1”.

[Geoff B.]

Good afternoon James and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the stock count being negative on your site. Yikes!
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

With that in mind, I went ahead and tried purchasing a ticket while the event is in Draft status.
Unfortunately, I was not able to reproduce the issue.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[azcomps]

Thanks for the canned reply but if you actually read my post, I’m providing a cause and steps to reproduce a potential bug in your plugin.

[Geoff B.]

Good evening James,

Thank you for writing back.

First off, I would like to apologize if I gave the wrong impression while attempting to help with this issue.

My main goal is to be able to troubleshoot the issue and, though cooperating with you, find a fix for it.

With that in mind, I did go ahead and tried to reproduce the issue as you can see in my reply above. Unfortunately, I was not able to do so in spite of my best attempts.

This leads me to believe that there might be something else going on.

In order to be able to mimic your installation better, the next steps would be to:

1. Get a copy of your specific system information (in a private reply): https://theeventscalendar.com/knowledgebase/sharing-sys-info/
2. Go through the testing for conflicts procedure

At the very least, having your system information will enable me to run the conflict test for you.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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