Missing fields in Photo View after update.

[Shannon]

I am trying to do the right thing by updating to the newest release when it comes out, but my site breaks almost every time I do it.

All the location and organizer information is missing now from Photo View, which is the default view for my site. This information was visible before, and now isn’t. Please tell me how to revert back to the presentation I expect.

Additionally, when I try to upgrade my PRO plugin, it sometimes does not ‘activate’ after upgrading. When this happens, my PRO settings are wiped out, including defaulting to Photo View, and I have to reset them after I activate the plugin again.

Please, I would very much appreciate less pain when I update the plugins I have paid for. No surprises or changes to presentation without notice.

Thank you.

[Cliff]

Hi Shannon. Sorry your past updates haven’t been so smooth. We had an update bug that renamed the plugin’s folder name (just of our plugin) and that was resolved after just 1 day but a lot of people experienced that. Whenever you change an active plugin’s folder name, the plugin gets deactivated. Therefore, you shouldn’t have this happen again.

Please do make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions:

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the Photo View issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this.

If it doesn’t, please share your System Information. That will give me a lot of extra information to help diagnose the problem.

Let us know what you find out.

Thanks.

[Shannon]

This reply is private.

[Cliff]

Thanks for the updated info.

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page (especially Photo View in your case), single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

Let us know what you find. 🙂

[Shannon]

This reply is private.

[Cliff]

I wonder if it could be due to the Events Rocket plugin. It is a deprecated plugin.

You said:

> Disable all plugins except Tribe Events plugins.

but that could have been a misunderstanding since Events Rocket isn’t our own plugin.

Please let me know if deactivating Event Rocket doesn’t solve the problem.

Thanks!

[Shannon]

This reply is private.

[Cliff]

I apologize if you feel ran-around. That’s definitely not my intention.

As stated before, we cannot reproduce this issue on our latest versions.

In speaking with one of our developers, we agreed there shouldn’t be any WP_DEBUG messages — so something isn’t right with the code on your server or some customization/code snippet you have (possibly in your theme’s functions.php file).

Tribe__Events__Main::getOption is only found in our Importer’s code so it shouldn’t be generating any WP_DEBUG messages anywhere else, like on your homepage or an Events Category page.

However, I believe the Event Rocket plugin does use that function/method to generate its Photo View, which I believe is in use on your homepage.

If deactivating Event Rocket doesn’t solve your issue, please leave WP_DEBUG true and send me a screenshot of your homepage with Event Rocket deactivated.

Thank you for your persistence helping debug (and hopefully resolve) this issue.

 

[Shannon]

Please view the attached screen shots. Theme is twentyfifteen, all plugins except TEC and TEC PRO disabled. No errors reported with DEBUG = true.

[Cliff]

Ah, I thought you stated the WP_DEBUG message was also appearing when Event Rocket was disabled. Thanks for clearing that up.

Our demo site’s Photo View looks just like the Photo View screenshot you provided.

I compared to our version 3.12.x Photo View and it looks the same; it does not display Location or Organizer information as far as I can tell.

Do you have a screenshot of the Photo View you’re expecting on the latest version so I can compare the two?

Thanks!

[Shannon]

This reply is private.

[Shannon]

This reply is private.

[Geoff]

Hey Shannon,

I head up support here for Modern Tribe and just wanted to chime into this thread because Cliff brought it to my attention.

First off, It’s clear you’re frustrated that we haven’t been able to deliver the answer you are looking for. I can assure you we are committed to getting to the bottom of both the country name and the update issues you’ve experienced.

It’s also worth keeping in mind that this is the first we have heard either of these reports. They may be completely valid and correct but, because of the fact that we have not encountered these issues in the past, it will certainly take some work on both our parts to pin down exactly what’s happening. I realize that testing for conflicts, screenshots and debugging methods can be both cumbersome and time-consuming, but it’s important we cover all our bases here so that we can replicate the issue for the sake of being able to correct it for all people. As it currently stands, we have been unable to replicate either issue and, while that suggests the issue may be in your configuration, we’re still interested in working with you to see if the issue is truly localized and how to resolve it–whether that is something we need to do on our end or if the issue is stemming from something else completely.

To that end, let’s address these issues one at a time:

All the location and organizer information is missing now from Photo View, which is the default view for my site. This information was visible before, and now isn’t. Please tell me how to revert back to the presentation I expect.

We have dug back several versions of the plugin dating to early last year, read through the release notes and confirmed with developers who have worked on the plugin throughout that time but have simply been unable to find any reference to showing either Organizer or Venue information in the calendar’s Photo view.

That doesn’t mean you’re wrong; it just means we are unable to (1) trace when that feature was available and (2) pinpoint what code would have changed that.

What would be helpful is knowing what version of the plugins you were using and what you updated to when you noticed the change. That will give us a concrete starting point to re-install those versions, compare the release notes, and patch it up in an upcoming release.

At the very least, we are able (and happy) to help you create a template override for the Photo View that would show that information, regardless of the outcome of what we find (or don’t find).

Additionally, when I try to upgrade my PRO plugin, it sometimes does not ‘activate’ after upgrading. When this happens, my PRO settings are wiped out, including defaulting to Photo View, and I have to reset them after I activate the plugin again.

Please, I would very much appreciate less pain when I update the plugins I have paid for. No surprises or changes to presentation without notice.

That is awful to hear and I’m sorry for the trouble! We only introduce “breaking” changes to the plugins on major releases. For example, we are currently at The Events Calendar 4.1.3. The next release, 4.1.4, will be a minor one without breaking changes. 4.2 is coming up and may introduce a few breaking changes and, if so, we do our best to note those in our blog and our email newsletter. For example, here is our last notice of breaking changes for 4.1. The next major release,5.0, will certainly introduce breaking changes and we will be sure to document those thoroughly.

We are always cautious about breaking changes and, in most cases, an update will not break an installation or change any settings. In fact, we do not touch a customer’s database during any update and would be unable to change those settings since that is where they are stored. Where we see issues like that pop up is when there have been customizations to the plugins. If you’ve modified core code, then that will certainly be lost on update. And, as you already know, we recommend using template overrides in a child theme to prevent lost changes on theme updates — so nice work on that!

I really am truly sorry for the frustrations up to this point. I do hope that this helps clarify why Cliff has asked the questions he has so far and helps frame the conversation for more questions to come as we continue to dig into this together. Also, know that while Cliff is responding to you directly, he is talking with me and others on the team as we all put our eyes on this together with you.

Sincerely,
Geoff

[Shannon]

Your own system information tool provides a list of all versions I have ever installed:
previous_ecp_versions = Array
(
[0] => 0
[1] => 4.0.5
[2] => 4.0.6
[3] => 4.0.7
[4] => 4.1
[5] => 4.1.0.1
[6] => 4.1.1
[7] => 4.1.1.1
[8] => 4.1.2

All TEC PRO versions were matched with their corresponding TEC releases. I have used no other TEC plugins. The list of other installed plugins on my site that is available in the system information has not changed since it was set up.

I am fine with providing all the data and test information you need. I will even give you a shell on my server if that helps.

I am tired of being told I am at fault, or that I am wrong. I have not modified core code. I have not modified your plugins. I have not modified any theme, only used child themes.

I would like to hear an explanation of how you think a configuration issue would make data appear previously that now does not.

Since you have offered; yes, I would like you to provide a template override to show this data. My sites function has been reduced by a code change you cannot find or seem to remember making, and I would very much appreciate having this restored while things are being sorted out.

Thank you.

[Shannon]

Because I have backups of my site. If all I have to do is roll back the plugin code itself, then I can try to find exactly when you changed this code.

My apologies, I do not have recoverable backups.

Thank you.

• This reply was modified 9 years, 11 months ago by Shannon.

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