Home › Forums › Calendar Products › Events Calendar PRO › Map in the event page does not appear
- This topic has 1 reply, 2 voices, and was last updated 5 years, 10 months ago by conservatoriocastelfranco.
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June 11, 2018 at 11:47 pm #1551190conservatoriocastelfrancoParticipant
Hello,
I am not able to see the Map in the event page. Why? This trouble actualy applies to all events.
ThanksJune 12, 2018 at 2:43 pm #1551890CourtneyMemberHello
Do you have a unique Google Maps API key active for our plugin that is not used in your theme or on any other site? https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/
If that doesn’t resolve the issue then….
Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict.
We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).
If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.
Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.
Also, double check for any other updates available (Dashboard » Updates).
Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having.
Please let me know if the issue still persists after these tests.
Thanks
Courtney 🙂July 4, 2018 at 9:35 am #1567658Support DroidKeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team -
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