License not working

[Michael Foldes]

Yesterday i got an error on update and had to uninstall and reinstall calendar with community events and shortcodes. Now users cannot log on and the if this is a licensing issue, I tried to load licenses but they do not work. In addition, it appears i was charged twice for Community Events as there are two CE licenses and they expire at different times!
I have gone through the settings and licenses but cannot figure out how to re-activate the registration information to post new events — nor can our users…
Can someone assist?
Thanks,
Mike F.

[Cliff]

Hi, Michael.

I’m sorry to hear of the troubles you’re experiencing.

The license keys do not affect any of the plugins’ functionality. Without license keys, you’ll be notified of new plugin updates but not able to actually receive/install them.

Therefore, if you’re experiencing any other issues, as you described, I’d suggest following these recommended troubleshooting steps for your own site:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

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Regarding getting charged more than once, please visit https://theeventscalendar.com/my-account/ and, if necessary, please submit the Refund Request Form and your refund request will be handled via email.

We’ll handle getting your Community Events up and running in this thread.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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