license key not displaying for input for events ticket plus

[iain]

I’ve updated all of my plugins but the license tab only shows a place for EA and fb events.

I don’t have EA so not sure why this is showing – never installed anything with that.

[Hunter]

Hello 🙂

I hope you had a great New Year and welcome to our premium plugin support forums! The reason you’re seeing the option to input a license for Event Aggregator is because Event Aggregator is essentially “baked in” to The Events Calendar (free version).

To start troubleshooting your issue, please review our Finding and inputting your license key Knowledgebase article and send over your System Information as a private reply.

Lastly, I see you checked ‘Yes’ to reverting back to the default WordPress theme and deactivating all plugins other than ours as instructed in the Testing for conflicts guide, but can you please confirm this?

Please keep me updated and have a great evening. Cheers!

[iain]

This reply is private.

[Hunter]

Hi and welcome back,

Thank you for the response. I notice in your System Information you have the Facebook Events plugin installed on your site. If you’re not aware, we are in the process of retiring the Facebook Events plugin and replacing it with our newest plugin, Event Aggregator.

You have been granted a license for Event Aggregator and it is set to expire on the same date your Facebook Events license expires. For information, please review our Moving to Event Aggregator Knowledgebase article and if you run into any issues along the way, please create a separate thread.

I also notice you do not have Event Tickets installed on your site. In order for Event Tickets Plus to work properly, you’ll need to install Event Tickets. More information can be found in our New User Primer: Event Tickets and Event Tickets Plus Knowledgebase article.

Lastly, it might be best you set up a fresh WordPress installation where you can fully troubleshoot the issue. Please review our Using One License for Live and Dev Sites for more information. Please let me know if you are able to get the Event Tickets Plus license field showing properly and have a great evening. Cheers 🙂

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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