license key issues

[Michelle]

I only have the options: General, Display, APIs and Help. It doesn’t give me any option for licenses.

[Hunter]

Hi Michelle!

Thank you for choosing PRO and welcome to the support forums! Would you mind sharing your System Information as a private reply? Also, does the ‘Licenses’ tab appear when reviewing our Testing for conflicts guide?

Let me know and we’ll take things from there. Have a good Tuesday and again, welcome to the PRO family.
Cheers!

[Michelle]

This is still not resolved. Please refund me so that I can purchase a different calendar plugin that actually works.

[Hunter]

Welcome back,

Can you update to the latest versions (4.2.1) and let me know if the issue still occurs? We had a fix for a known bug that could have been causing the problem you’re experiencing. If you’d still like to proceed with a refund, visit our Refunds page and we’d be happy to get you taken care of.

Thank you for the patience on the matter and have a good rest of your day.
Cheers!

[Michelle]

Hi Hunter,

Thanks for getting back to me.

I am already on version 4.2.1 since I’ve been having this issue. Any other ideas?

Michelle

[Hunter]

Hey Michelle,

Sorry to ask again, but can you send over your System Information as a private reply? And can you verbally confirm you’ve tested with only the default theme and our plugins active to see if the issue still occurs?

Cheers!

[Michelle]

This reply is private.

[Hunter]

Hi Michelle,

We are unfortunately unable to log into customer sites. Can you please send your System Information as a private reply? That will help us diagnose the issue. Also, can you please confirm you have Events Calendar PRO installed and activated on your site?

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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