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google maps are not showing up for my events – just a gray box.
in case it helps the events are being submitted thru the community plugin but i purchased eventspro.
i’ve added an api (there’s another plugin that useps it with no problem) and show google maps is enabled.please advise. thank you.
-c
Hi Chrystal
Can you test having that API key active on only one thing on your site at a time?
https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/
I’d suggest disabling the same key initially on the other plugin or theme, and applying it to just ours. See if that works. If so, register for a 2nd key and see if using them separately resolves the issue.
If not, continue by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict.
We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).
If you are unable to do so, please install the Health Check plugin so that you can effectively disable all plugins without website visitors noticing any changes. See https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting for how to do this.
Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.
Also, double check for any other updates available (Dashboard » Updates).
Please send in your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ as well after your tests so that we can better diagnose the issues you are having.
Please let me know if the issue still persists after these tests.
Thanks
Courtney 🙂
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