events wont import

[tony pappas]

I purchased Facebook events and added the key, it worked perfectly fine but now it wont update or see the events to import from my page

the only message that my wordpress presents is this
“The following plugins are out of date: Events Calendar PRO 4.0.5. All add-ons contain dependencies on The Events Calendar and will not function properly unless paired with the right version. Learn More.”

but i doesn’t have an update button it even from the settings tab
this is the first site that i am taking care off so please keep it simple not a lot of experience in the subject
thank you

[Jeff Serani]

Hi Tony

Welcome to the forums!

Facebook Events is not dependent of Events Calendar PRO to be installed in order to work, however with it being installed and out of date, it sounds like there may be a conflict occurring between the two.

Please go ahead and update the Events Calendar PRO when you have a chance and let us know if that solves the issue.  You’ll need an activate license in order to receive the updates (that’s most likely the reason you were not able to see the update link). Also, make sure all of our plugins are up to date as well (e.g. The Events Calendar and Facebook Events).

You can review our Manual Update guide to get some extra tips in case you have an activate license and are still not seeing the option to update within your WordPress install.

Reach out any chance you get once you’ve had the opportunity to update the plugins.

Have an excellent day!

[tony pappas]

Hi Jeff
I just purchased the license key for the event calendar pro, updated the plug in with no problem but facebook events still isnt working properly

all my settings are correct under the import settings tab and i do see my Facebook page but when i go to import tab i don’t see any events
when i tried to do it manually this is what the error was
————–
The following errors have occurred:
Either the event with ID 1098679886886724 does not exist, is marked as private on Facebook or we couldn’t reach the Facebook API
Please note that as a result, no events were successfully imported.
————–
now i tried more than one event and all of them had the same result and all my events are public not private

[Jeff Serani]

Hi Tony!

Let’s check a few other things to see if something pops up (you might want to check #4 below to start – but all are worth a check):

1.  I know this may seem redundant, but please make sure you are using the latest updated versions of our plugins as well as WordPress (if you are able to update your WP install). Can you confirm all the plugins and WordPress are up-to-date?  Every now and then plugin versions get overlooked and are sometimes the cause.
2. Are you running an up-to-date PHP version?  You might want to check with your host to see if your on an outdated PHP version, such as PHP 5.2.
3. Can you send me the link to the Facebook URL you are trying to import?  Just to make sure, which it sounds like you are familiar with, the importer does not work on private Facebook pages.
4. Here is a helpful guide to make sure your Facebook API is correctly set up.  This might also be the source of the issue you’re experiencing.
5. If none of the above solve the issue, please send over your system info (in a private response). You can find this information by going to our guide here. I can see if there is something I spot in the system info if you find the first 3 thoughts don’t pan out.

Have an excellent night!

[tony pappas]

Jeff
I found the problem, the page was restricted to 18 and over
thank you for your help

[Jeff Serani]

Hi Tony

Excellent find! I’m glad you got that all sorted out.

I’m going to close out this ticket, but feel free to reach out to us any time you need. We’re here to help! 🙂

Have an excellent night!

[Author]

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