Events do not show past February 2018

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  • This topic has 0 replies, 3 voices, and was last updated 6 years ago by Jared Shih.
Viewing 13 posts - 46 through 58 (of 58 total)
  • Author
    Posts
  • #1479550
    Barry
    Member

    Currently, no – the site limit is a constant. Though I can’t guarantee anything, let me see if there is some alternative way we can deal with this.

    #1479553
    Jared Shih
    Participant

    Thanks, I look forward to hearing a solution. Maybe we can purchase another license, we may have to anyways because we are setting up another multisite instance.

    #1480628
    Barry
    Member

    Jared: after further review, to alleviate that specific problem, yes upgrading would make sense. It just won’t change the existing restrictions in terms of how many domains the license can be used from.

    #1480725
    Jared Shih
    Participant

    Yes, but right now it seems there is no limit on the amount of domains…

    #1481392
    Barry
    Member

    Perhaps I’m misunderstand you here: but whether you buy a new key or upgrade and keep your existing key, the restrictions on the number of domains will not change. That to say, if that specific issue is not currently something you are hitting up against (and it doesn’t sound like it is), that won’t change just by upgrading.

    Does that make sense?

    #1481403
    Jared Shih
    Participant

    We have 180 sites. We have the 200 import license. It does not appear that the imports are restricted to just 10 sites as I have been told they should be. We can use the 200 imports across 180 sites without a problem. Its just we are running out imports because everyone is using it. How can we increase the amount of imports for our clients?

    #1481413
    Barry
    Member

    Right – so upgrading to a license that provides more than 200 imports per day would be the answer.

    In this case, the Event Hub license is the tier you need 🙂

    #1481414
    Jared Shih
    Participant

    Yes, but I have been told that we would be limited to 10 sites for that one. We have 180 with more to come. What is the solution in this case?

    #1483235
    Barry
    Member

    This reply is private.

    #1483351
    Jared Shih
    Participant

    Got it, thanks. It’s just since it’s working now (with limits) I would be
    hesitant to upgrade and have it stop working. Is there some guarantee you
    can provide us that would at least let us know that we can come to a
    reasonable cost effective solution should we find this 10 site limit
    enforced?

    #1483429
    Barry
    Member

    No, I’m afraid we can’t offer any guarantees beyond what we state on the product page — which is that the key can be used on up to 10 sites. Don’t misunderstand: we would of course do our best to accommodate your needs — I just can’t promise being able to meet them since what you are asking before goes beyond our current product offering.

    How about this: I could generate you a completely new key, on the next tier, and you could try that out for up to one month: the existing key would be unmodified and you could switch back at any time.

    If you then find this fits your needs nicely, you can upgrade your existing key. Would that work for you?

    #1483435
    Barry
    Member

    This reply is private.

    #1503187
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

Viewing 13 posts - 46 through 58 (of 58 total)
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