Description content not importing with iCalendar import v2

[Jeff Newman]

Hello. This is a continuation of ticket titled “Description content not importing with iCalendar import”

I am still having the problem. The descriptions do not import. I tried again after upgrading your plugin because I see you had an update but unfortunately, no joy.

I’ve done everything you said but nothing works. Is there anyone there who can help me with this who is hopefully closer to the programming of the plugin?

Preston

[Cliff]

Hi, Preston.

I’m sorry to hear you’re still dealing with this.

Thanks for sharing your system information report. I’ll point out a few things I noticed:

• you have many plugins running, which makes it more likely that something could be interfering here
• you have PHP 5.4, which is years-old. Please reference https://wordpress.org/about/requirements/ and ask your host to upgrade your version of PHP (or consider switching hosts)

Since we tried pretty much everything else in the previous forum thread you referenced, I couldn’t replicate the issue, and we haven’t received other users’ reports of this issue, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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