Client is becoming concerned re time-delay and response to my enquirers here

[mark]

Sorry to have to say, is there a problem? Agreed my first request was awaiting a second response and is obviously a relatively minor concern but there’s a need to set the Calendar to Photo view as default/add photos and additional entry text but we have two problems regarding links not working. One navigating back to menu link, the other from menu to calendar (only works going from home page. Appreciate you must be busy but this is a note to express our concern. So far the customer service has been brill, this is why i’m surprised at two/three day delay on one request for help and a day on another, this more urgent one.
Thanks in expectation
Mark

[Shelby]

Hi Mark,

Sorry you’re having some issues with our plugins. Regarding support, I think you may be referencing this thread?

I can check in with Nico if you’d like, but he seems to be within our support guidelines. If you can be more specific about what you feel is lacking quality-wise, perhaps we can better assist you.

Also, it should be noted, that if you’re unhappy with the support and/or product, and are within 30 days of purchase, you can request a refund.

Let me know if there’s anything further I can do to help.

-Shelby

[mark]

Shelby

Thanks but simply being honest from my clients perspective. They wrote me and I had no choice but to respond as did.

This is the thread: https://theeventscalendar.com/support/forums/topic/finding-the-calendar-empty-until-refreshed/

Appreciate your help… and good service as has been.

thanks again

Mark

[mark]

With additional ‘bug’ or what have you – as stated above.

[mark]

thanks

[Author]

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