Can not edit RSVP information

[dave]

Can not edit RSVP information or add custom fields. Have been looking though the forums and it seems that I am not the only person having this problem. Sorry for creating the ticket, but i thought it would be helpful if you had my system information to help solve the problem.

Here are some other tickets i have found which have similar problems

Tickets reduced to 0 and cannot edit existing tickets

Can not edit ticket

Ticket Fieldsets

Can't edit existing tickets

Ticket disappeared from event,Selecting 'Edit' grays everything out

[Geoff B.]

Good evening Dave and welcome back!

Thank you for reaching out to us and for providing other examples of similar bugs.

We are sorry to hear about this issue creeping up on you.
I would love to help you with this topic.

Looking at your website’s console, there seems to be some mixed content warning messages.
The first thing I would recommend is installing and configuring the following plugin: https://wordpress.org/plugins/ssl-insecure-content-fixer/

You might also need to review how https is declared / configured on your site.
But for now, the issue seems to be mostly caused by your site’s logo being over http and not https.

Let me know if that helps.

Have a great day!

Geoff B.

[dave]

Hi Geoff,

Thank you for then update on the mixed SSL. I thought I had fixed it, but i guess i didn’t do the save. That has been fixed and SSL is looking alright.

I will make a staging site to help with the testing, but i was looking on another site i have running and it seems that when i create a ticket it will also showing the follwing

“Attendee Information:
Request information for each attendee during registration
The name and contact info of the person acquiring tickets is collected by default ”

This does not show up, when i try and create a ticket on the problem site.

Let me finish up this staging site so we can do more testing.

Dave.

[dave]

Hi Geoff,

This is just an update. I was able to move the site over to my testing server, which took sometime as the database has a collation mismatch error. So had to solve that first utf8mb4_unicode_ci vs utf8mb4_unicode_520_ci, just more fun.

I will be turning on and off plugin’s to see if that will help. Will update more tomorrow.

Dave.

[Geoff B.]

This reply is private.

[dave]

Dear Geoff B.

Don’t worry you are only a month late for a belated Thanksgiving note. ( I am Canadian, Thanksgiving was on Oct 9th) 🙂

Got the test site up and working, tried to edit the RSVP and it worked. The only difference is SSL and supercache. I removed supercache as it was set for the main site. Will reinstall it as to confirm that is not a problem.

Will do a bit more testing and see what I find.

D.

[dave]

Dear Geoff B.

Yep, confirmed that supercache is not a problem. Will have to do more testing on the ssl stuff.

fun fun fun..D

[dave]

Dear Geoff B.

Just purchased a SSL cert for the test site. Might take some time to get it installed. Will update once it has been installed.

D.

[dave]

Hi Geoff B.

Ok, got the SSL sorted on the server and when I enabled SSL via iThemes Security Pro the RSVP edit stopped working.

Will try the SSL Insecure Content Fixer and see if that will fix the problem.

Dave.

[dave]

Hi Geoff

What do you make of this?

Dave

[Geoff B.]

This reply is private.

[dave]

Dear Geoff B.

Thank you for the updates, and you are right the problem was with the SSL. Had to rebuild the database so that all http:// where now https://.

Once that was done it worked on the test site. So did it on the main one and it worked.

Thank you again for the help.

Dave.

[Geoff B.]

Hey Dave,

I am super stoked that you managed to fix this.
Outstanding work!

It looks like we are all set here.

You are welcome back in our support forums any time, as you know.

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

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