Tickets reduced to 0 and cannot edit existing tickets

[David]

Hi,
I have updated to the most recent version of events tickets plus (and the events calendar and events tickets plugins) this morning and all our ticket quantities have reduced to 0. Along with this, when we click on Edit to edit a ticket, nothing happens.

I see someone else has had a similar problem with the quantities at least. Any ideas what’s going on?
Many thanks,
Pete

[George]

Sorry to hear about this @David!

Can you post your “System information” here so we can investigate? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I do not see this problem on my own site but another user has reported similar behavior so we will investigate this closely to make sure there’s not a bug.

Thank you,
George

[David]

Hi George, I managed to solve the problem! Thank you for getting back to me though.

[George]

Excellent!

Can you share what your solution to this problem was?

Thank you,
George

[David]

Hi, yeah sorry I was pushed for time yesterday! I had to comment out references to other shopping carts in the code that you provide to move the tickets purchase form a la;

//	'Tribe__Tickets_Plus__Commerce__EDD__Main',
	//	'Tribe__Tickets_Plus__Commerce__Shopp__Main', // As of ETP v4.0 Shopp will generate errors when referenced, if not active. Uncomment this line if you have Shopp Active
	//	'Tribe__Tickets_Plus__Commerce__WPEC__Main',
		'Tribe__Tickets_Plus__Commerce__WooCommerce__Main'

I found this in another thread on the forum but I forget which one! Apologies…
Many thanks,
Pete

[George]

No problem David, thanks for sharing—just wanted to see what the solution was, and I appreciate your sharing this!

Best of luck with your project,
George

[Author]

Posts