calendar will not navigate to different month

[Jeanie Crosby]

On the graphical calendar page, the present month displays, but if I try to go back or forward a month, I get the spinning ball.

[George]

Sorry to hear this! I took a look at your site but could not spot an obvious cause of this. To help investigate, then, can you post your site’s complete, un-edited System Information to this thread? Here’s how ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Cheers!
George

[Jeanie Crosby]

Home URL

new home

Site URL

new home

install keys

events-calendar-pro = e57fcf6be22145354bb6fbc4ce9768d978a039ff

WordPress version
4.4.3
PHP version
5.6.17
plugins

The Events Calendar PRO version 4.1.2 by Modern Tribe, Inc.(http://m.tri.be/20)
The Events Calendar version 4.1.3 by Modern Tribe, Inc.(http://m.tri.be/1x)

network plugins
–
mu plugins
–
theme
Canvas Child for St Michael’s
multisite
–
settings

recurring_events_are_hidden = exposed
tribeEventsTemplate =
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions = Array
(
[0] => 0
[1] => 3.4.1
[2] => 3.7
[3] => 3.9.1
[4] => 3.10.1
[5] => 3.11.1
[6] => 4.0.4
[7] => 4.0.7
)
latest_ecp_version = 4.1.3
welcome_notice = 1
viewOption = month
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 12:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps =
embedGoogleMapsZoom = 10
debugEvents =
stylesheetOption = full
tribeEnableViews = Array
(
[0] => upcoming
[1] => month
[2] => day
)
tribeDisableTribeBar =
monthEventAmount = 10
defaultValueReplace =
disable_metabox_custom_fields = show
hideLocationSearch = 1
hideRelatedEvents =
earliest_date = 2014-03-03 17:15:00
latest_date = 2018-05-07 18:30:00
pro-schema-version = 4.1.2
last-update-message = 4.1.3
schema-version = 4.1.3
earliest_date_markers = Array
(
[0] => 1170
)
latest_date_markers = Array
(
[0] => 6708
)

WordPress timezone
America/New_York
server timezone
UTC
common library dir
/home/stmichae/public_html/wp-content/plugins/the-events-calendar/common/src/Tribe
common library version
4.1

[George]

Thank you!

What do you find if you perform the complete set of steps outlined here? ? https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After EACH STEP in that process, try recreating this problem and see if issues persist.

Let me know what you find!

Thanks,
George

[Jeanie Crosby]

Hi, sorry, your reply didn’t make it to my inbox.

I have done all the steps above… changed the theme, disabled plugins, cleared cache, with the same result. I had updated calendar to the newest version also.

Also checked site in a different browser.

[George]

I’m sorry to hear that, and cannot recreate the behavior.

The only other thing standing out to me is your site’s version of WordPress, which your system information shows as version 4.4.3. The current version is 4.5.2—if you update this to the latest version, does anything improve?

Thanks!
George

[Jeanie Crosby]

Sorry this took long to reply to. I’m not getting notices of your replies in email.

WP is 4.5.2 and the problem persists.

[Colleen Isola]

I am having the exact same problem, have done all the steps for resolving conflicts… changed the theme, disabled plugins, cleared cache, with the same result. I had updated calendar to the newest version also. Will post my system info privately. would REALLY love a solution. so amazingly frustrating.

[Colleen Isola]

I am having the exact same problem, have done all the steps for resolving conflicts… changed the theme, disabled plugins, cleared cache, with the same result. I had updated calendar to the newest version also. Will post my system info privately. would REALLY love a solution. so amazingly frustrating. Also, when I am logged in making changes to the site, i can go to the next month, but when I am logged out, it doesn’t work.

[Colleen Isola]

This reply is private.

[George]

This reply is private.

[George]

This reply is private.

[Jeanie Crosby]

Hi, I have updated both Events Calendar plugins and still have this problem.

[George]

Hey Meg,

Thank you for updating!

I went to http://www.stmichaels-vt.org/events/ and was able to page back and forth through months without issue. Can you clarify what you find, and link to specific pages where the problems occur?

Thank you,
George

[Jeanie Crosby]

Hi George,

That’s puzzling to me, I’ve tried this page in Firefox, Chrome, and Safari, and always get the attached when I try to navigate to the next month by clicking the arrows.

I have cleared caches and refreshed.

[Author]

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