Hey Meg,
You said in your last reply, “and always get the attached […]”—were you referring to a screenshot you tried to upload?
If so, sorry for the trouble here, but there is no screenshot posted there.
You can try sharing screenshots by uploading the screenshot to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.
Thank you!
George