Blank map when no event

[Matteo]

Hi,
if there is no upcoming event, the map view displays only a grey block. The problem disappears when I insert at least one upcoming event (or I search events in the past through the search bar).

How can I fix this?

Thanks!

[Cliff]

Hi, Matteo.

If you’re seeing a gray box like this: https://cl.ly/0V2J140d0C00

Then please reference these:

• https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys
• Setting Up Your Google Maps API Key

If you’re seeing a different gray box, please provide a link so I can take a closer look.

If it’s not something I’m able to access online right now, you might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

[Matteo]

Hi Cliff,
it is not that grey box. You can see it here: https://dev.regionalart.net/veranstaltungen/.

If I search for events in the past, the map appears as soon as at least one event is present.

Thanks!
Ciao
Matteo

[Cliff]

Thanks for that link.

I wasn’t able to replicate that behavior at our demo site: http://wpshindig.com/events/map/?action=tribe_geosearch&tribe_paged=1&tribe_event_display=map&tribe-bar-date=2030-01-28 (I had to put a really random date in there to actually come up with zero results)

Same for my local testing site running Twenty Seventeen theme: https://cl.ly/2B1S2x1k1S06

There are also other issues going on with your site, such as the invalid SSL certificate throwing browser errors. Therefore, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Sixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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