Additional Attendee Info Fields Not Displaying in Enfold Theme

[victesol]

I am having the same issue as Charles Bleisch:

Additional Attendee Info Fields Not Displaying

I have a site that is similarly using WordPress 4.4.2, Event Tickets 4.1.1, Event Tickets Plus 4.1.1, The Events Calendar 4.1.1.1, WooCommerce 2.5.5, and a custom modified version of the Enfold theme v. 3.2 from Kriesi.

However I would like to stay with the Enfold theme. Can anyone suggest a workaround to get Additional Attendee Info Fields to display when a user increases the ticket quantities.

Charles described the issue: “After a little more digging I figured out that when the ticket quantity is updated in the first theme the change event isn’t called on the quantity field. A bit of jQuery solved the problem.”

Do I have to change themes?

Thanks!

[Andras]

Hi Jack,

Sorry you are having issues. Let me try to help you out here.

Can you send me a link to the site where you are experiencing the problem? I would like to take a look at it.

Please, also submit your system information based on our guide here.

Is there any specific reason you are keeping WordPress and the plugins not updated to the latest version? The issue might have been solved already.

Cheers,
Andras

[victesol]

Hi Andras,

Apologies I was mistaken, I have the most recent version of wordpress and the plugins.

The website is http://victesol.vic.edu.au/ and an example version of the event page with ticketing is here http://victesol.vic.edu.au/index.php/event/new-arrivals-school-transition/

More system info below

HOME URL

VicTESOL Home

SITE URL

VicTESOL Home

INSTALL KEYS
event-tickets-plus = 401a285a1b831a67cbe8aca2659c2fa4f4d48c1b
WORDPRESS VERSION
4.5.2
PHP VERSION
5.6.21
PLUGINS
Code Snippets version 2.6.1 by Shea Bunge(https://bungeshea.com)
Image Rotator Widget version 1.2.1 by Douglas Karr, Stephen Coley(http://www.dknewmedia.com)
Event Tickets Plus version 4.1.2 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.1.3 by Modern Tribe, Inc.(http://m.tri.be/28)
Google Doc Embedder version 2.6 by Kevin Davis, Dan Lester(https://wordpress.org/plugins/google-document-embedder/)
Jetpack by WordPress.com version 4.0.2 by Automattic(http://jetpack.com)
List category posts version 0.68 by Fernando Briano(http://fernandobriano.com)
Paid Memberships Pro version 1.8.9.1 by Stranger Studios(http://www.strangerstudios.com)
Woocommerce Easy Checkout Fields Editor version 1.0.6 by Parbat Chaudhari(http://phppoet.com)
Paid Memberships Pro – Email Templates Add On version 0.7 by Stranger Studios(http://www.strangerstudios.com)
Paid Memberships Pro – MailChimp Add On version 2.0.2 by Stranger Studios(http://www.strangerstudios.com)
Paid Memberships Pro – Register Helper Add On version 1.2 by Stranger Studios(http://www.strangerstudios.com)
Paid Memberships Pro – WooCommerce Add On version 1.2.11 by Stranger Studios(http://www.strangerstudios.com)
Shortcodes Ultimate version 4.9.9 by Vladimir Anokhin(http://gndev.info/)
Simple Custom CSS version 3.3 by John Regan, Danny Van Kooten(http://johnregan3.me)
The Events Calendar version 4.1.3 by Modern Tribe, Inc.(http://m.tri.be/1x)
WooCommerce Additional Checkout Fields version 1.4.1 by Hellodev(http://hellodev.us)
WooCommerce version 2.5.5 by WooThemes(http://woothemes.com)
WP Twitter Feeds version 1.4.8 by Vivacity Infotech Pvt. Ltd.(http://www.vivacityinfotech.net/)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
Enfold
MULTISITE
–
SETTINGS
tribeEventsTemplate =
stylesheetOption = full
tribeDisableTribeBar =
tribeEnableViews = Array
(
[0] => list
[1] => month
)
schema-version = 4.1.3
recurring_events_are_hidden = hidden
previous_ecp_versions = Array
(
[0] => 0
[1] => 3.11.2
[2] => 3.12
[3] => 3.12.1
[4] => 4.0.1
[5] => 4.0.4
[6] => 4.0.5
[7] => 4.0.7
[8] => 4.1.0.1
[9] => 4.1.2
)
latest_ecp_version = 4.1.3
last-update-message = 3.11.2
earliest_date = 2015-10-14 17:00:00
latest_date = 2016-08-01 23:59:59
postsPerPage = 10
liveFiltersUpdate = 1
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps = 1
embedGoogleMapsZoom = 10
debugEvents =
viewOption = list
monthEventAmount = 3
enable_month_view_cache =
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = from
timeRangeSeparator = –
datepickerFormat = 3
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
earliest_date_markers = Array
(
[0] => 41
)
latest_date_markers = Array
(
[0] => 579
)
ticket-enabled-post-types = Array
(
[0] => tribe_events
)
tickets-woo-autocomplete =
WORDPRESS TIMEZONE
Australia/Melbourne
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/home/victesol/public_html/wp-content/plugins/event-tickets/common/src/Tribe
COMMON LIBRARY VERSION
4.1

[Andras]

Hello Jack,

Thanks for the extra info.

Did you test this functionality with a default theme like twentyfourteen or twentysixteen? Can you confirm that with any of those it works properly (or is broke)?
With these two themes I can’t replicate your issue.

I suspect it has to do with the customized Enfold theme. We don’t really offer support for  customized themes. I suggest to get in touch with the theme author to help with the implementation. Or can hire a freelancer to help you out. Here’s a list of guys who we recommend and are not affiliated with us: https://theeventscalendar.com/knowledgebase/find-a-customizer/

Cheers,
Andras

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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