[zanart]

Excellent! It appears to be working beautifully – Yay! Thank you ?

[zanart]

Thank you Jaime – I appreciate you letting me know – at least now I can put it in your hands so there is relief in that regard. Hope it is corrected soon!

[zanart]

Good morn! You’re welcome and thank you 🙂

In answer to your questions – same as mentioned in earlier parts of the
thread but happy to clarify :
1. Yes populated, saved and then it remained empty
2. So far automatically populates in future (it worked properly before the
last update)
3. Does not work aftert same amount of time. No rhyme or reason that I can
determine – can be 2 hrs – 36 hrs on events that were created within a
couple of hours of each other…this situation occurred for all of the
events on my May calendar

Additionally on the most recent test of the June event, although the ticket
info eventually populated, the cost in the details section and cost under
the title have not populated on the website (after updating again after
the tickets populated as they did on the other events). Not sure if this is
also part of the time thing so will continue to update and see if they show
up.

Appreciate the plug-in suggestion, but definitely no time today or likely
tomorrow so please don’t wait on the info. I can answer any other
questions you may have when time allows in between classes though, so
please don’t hesitate to ask while you continue to work on this. Thanks!

[zanart]

I have attached a screenshot of what the ticket section looked like up until it began to work again (it was not as of last night) Also here is the final response I received from the very responsive WordPress support team:

“Unfortunately, we don’t have a way to enable WP_DEBUG and WP_DEBUG_LOG and share the results with you. Could you, please, ask them if there is any plugin that you could install to troubleshoot this issue? You can let them know that we don’t provide FTP access so you can’t enable WP_DEBUG and WP_DEBUG_LOG.
I checked the general log that we have for each site and I couldn’t find any error that could help to identify the issue with this plugin.”

Now what??

[zanart]

here are the last two. The ticket section was empty before.

[zanart]

Ok I am sending screenshots but the event is now ticketed (they are in order from top of page to bottom and will have to continue the send. Also just sent a request to WP support to help me with the Debug info you want and they answered immediately – they do not allow FTP access on wordpress.com so they are trying to see if there is a way to run and get the info you requested to give to me to share (I copied and pasted your request…)

[zanart]

Update:
At 11:16 I published a new event to June 9th. The same issues exists:
1. The ticket did not save to the page after entering info on Add new Event WP Admin page and clicking save (nor do they show up later after publishing, nor after doing an additional update)
2. The ticket did however show up on the Woo Commerce product page
3. Everything else (with the exception of the Cost under details and Cost added under title and the ticket itself of course) shows beautifully on the website.
So – I performed a troubleshooting check using Health Check in both plain default theme and the theme I am currently using with this process:
1. All but the basic theme is disabled so of course I had to enable the Events Calendar first to even see the calendar on website and also the events page in WP Admin so I could check both…
2. Enabled Events Tickets – no show on either website or Admin page
3. Enabled Events Tickets Plus – same
4. Enabled Woo Commerce – ticket does show here but not on website or Admin page
Just to be thorough I enabled everything else with the same result and then disabled all plugins saving Event Tickets and Event Tickets Plus for last – still no show
Conclusion is surely that the issue is with Events Tickets Plus!
In the past the tickets will eventually show up either after a few hours or a couple of days. but obviously that is not in the least ideal as it appears to the browsing customer that there are no tickets for the event.
Please let me know what we can do to fix this – Thanks!

[zanart]

BTW – I just had to update one of my events with the finished painting for the lesson that day and discovered that the Cost and price show up with the update! So I am in the process of going back to each event added in May when that part of the issue arose and am simply hitting update and the price and Cost are showing up. I will try to create a new event tomorrow or perhaps laste to day to see if the issue of tickets not saving has been corrected as well.. Perhaps you did do something on your end 😉 Fingers crossed!

[zanart]

Hi Jaime – I see you sent your standard answer 😉
I believe I have mentioned before that my WP theme (I do have the business package) does not share permissions required for staging sites, hence WP Staging plugin does not work and I have no means to do that. I do have Health Check. However this really appears to clearly be a Event Ticket Plus issue! There were other threads with the same problem. Last time my issue was specifically resolved in your last maintenance update so I am betting this one will too. Since my tickets have all shown up now, I really don’t have time today to create a new event just to test the situation with Health Check. Can you at least share with me whether this issue is being addressed on your end?

[zanart]

Oops – this is marked correct answer – but I have not heard back on this yet! All events are ticketed but they still don’t have the cost detail or cost on top – I am disappointed that no one ever respionded to this! This was not resolved!

[zanart]

This reply is private.

[zanart]

An update on my issue – which still exists! All of the first round of events mentioned in my first entry on this thread now have visible tickets on both the WP Admin Add Event page and my website. It took 2 days a little at a time for this to happen even though all events and tickets were created in approximately an hour. Since I had not heard back from you yet (still waiting) we began adding more events late yesterday. The same issue is occurring – one of the events took overnight to show tickets on both ends (again they were lost on the edit page after saving and did not appear on the calendar page, although visible on the Woocommerce products edit page) The other has still not shown tickets on either the backend or website (it has been approx 13 hours), but if it follows the pattern from before will sometime today. Another issue that is likely connected is that the Cost portion of the Detail box on the Website is no longer there even when the tickets are. Nor is the price that is usually added under the title of the event…Although the tickets are eventually showing up at this juncture this is really a great inconvienience to both me and my students! I do hope I will hear from you soon!!

[zanart]

Additional info – this issue involves all events added to my May calendar yesterday (previous events were added successfully last month and those remaining event tickets in April are displaying and working fine) I just noticed that 2 of the 7 total events and their tickets added yesterday and instigating my request for help have mysteriously begun to show the tickets on both the edit page and the website. I did nothing to facillitate this and only noticed it when I received notification that a ticket had been purchased from the Tundra Swans Event (the tickets were definitely not showing on the WP admin events page or website calendar page last night after they were created) The other event now showing tickets is the Open Studio event. All the rest are still without visible tickets… All were entered the same way… Pretty odd but perhaps it may help you pinpoint the issue

[zanart]

Hello Jaime,

Below is the screenshot of the event page.

First time when I tried to delete the attendees that were refunded, the stock got replenished.

But the second time it did not. So was wondering if there is a problem with the plugin or is there some other way I could replenish the stock.

But tried it for the third time and it got replenished.

Thanks for your help, it was of great value.

Thanks,
Sneha

[zanart]

Hello Jamie,

The stock quantity is 8 which it should be but the one order was canceled and the tickets still show that only 7 seat available.

Thanks,
Sneha

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