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Problem solved! the curious thing is that the system didn’t indicate at all that the plugin was outdated.
After deleting the plugin and reinstalling it, everything seemed to be back to normal. Many thanks for your help!Thanks Jaime.
I upgraded as you suggested. My tickets dissapear the moment I upgrade the Event tickets plugin.
Kind regards,
AlainHi,
this is what I did:
– I put my site in maintenance mode
– I changed my theme to Twenty Fourteen (my tickets that were created under my event already disappeared)
– I disabled all my plugins with exception of the Event + Ticket plugins (nothing changed)
– I upgraded my Event & Ticket plugins (nothing changed)
– I re-activated WooCommerce (nothing changed)
– I upgraded my Avada theme and re-activated it (nothing changed)
So, by the end of this testing, I have a situation where the tickets I created are gone, the tickets I sold cannot be found, the extra fields I asked users to fill out on buying tickets cannot be found.
Fortunately I could revert to my backup.
Urgent help required! Our season for selling tickets is starting now…Hi Geoff,
After reading the status report, I noticed that was still working with the 4.0.2 version of Event Ticket Plus.
I corrected that and guess what? Problem solved! 🙂Still have a questioin though: do you have any idea why the ticket section of the event page is forced into the left sidebar?
Kind regards and many thanks,
AlainHI Geoff,
First of all the best wishes from Belgium for 2016!
Regarding your questions:
PHP memory limit is now set at 256 mb. Do you want me to increase that? If so, what would you suggest?
The error isn’t specific, it just states: ‘server error 500’Hope we can soon find a solution.
Kind regards,
AlainYes I did try with all other plugins deactivated, without succes.
Can you provide me with an e-mailadress where I can send a We Transfer invitation to send you the zipped themes folder to?
Kind regards,
Alain
