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Hi Barry,
Thank you so much for providing the fix. The “confirm rsvp” button works again. Look forward to the future release.
I really appreciate your help.
Best,
Terry
Hi Barry,
Instead of creating a copy of our site and sending it over to you. I’ve copied the website to our staging location. Can I provide you with the credentials for you to troubleshoot? It’s a completely separate site that you can do whatever it takes to troubleshoot.
Terry
Barry,
* standard troubleshooting steps: Shelby advised me on this and I’ve already done so.
* test site: our site is hosted with wpengine and it comes with a staging test site. However, the current keys for events calendar pro and events tickets pro is limited to one site. Can you provide me with spare keys so I can do the troubleshooting?Terry
Hi Barry,
I’m not familiar with the term “global stock.” I create an event and add tickets for various time slots throughout the day. If it is a one on one meeting, I set the stock to “1”. If it is a group meeting, I set the stock to represent the maximum number of the people allow for that time slot. The “confirm RSVP” has failed on both occasions. Below are two days that I created as group meetings. If you click on the second one, the “confirm RSVP” is not there.
Day 1, February 21: https://goo.gl/yQjvzz
Day 2, February 22: https://goo.gl/Zy5eQrAs I mentioned to Shelby, I’ve noticed that the times the button failed there were students who signed up for the event more than once.
These mandatory presentations takes place next week and several students have emailed about not being able to sign up. Is there a workaround to this? It would not be ideal should students use a glitch in the calendar system as an argument for not completing an assignment.
Terry
Hi Shelby,
It’s been a month and I still have not received a resolution to this issue. I’ve provided everything you’ve requested and have done significant troubleshooting on my end. I also offered what I believe is the cause of this problem. This issue has occurred again on one of the links I provided you earlier.
This issue has affected our school’s ability to effectively plan for our student’s education. Please escalate this to a senior support specialist.
Terry
Hi Shelby,
Days 3 and 4 no longer show the Confirm RSVP button. So now all days do not work. They were working before, but it looks like after students made reservations it stopped working.
I’m taking manual RSVPs now and closing off slots as I go.
Please assist.
Thanks,
Hi Shelby,
There are no discrepancies. In fact, even if I added a new ticket the days that does not show RSVP, the button still does not show up.
Thoughts?
Hi Shelby,
Prior to sending my first message I have already followed the instructions for testing for conflicts. I’ve set the theme to twenty-sixteen and turned off all plugins except for the ones needed for event tickets to work. The “CONFIRM RSVP” button still did not show.
I’ve attached a screenshot of one that worked and one that does not. It looks the same to me. Here are some of the things that I’ve tried to troubleshoot the issue on my own:
1) added a new ticket to the day where the “CONFIRM RSVP” button did not show.
2) moved a ticket from an event without “CONFIRM RSVP” to an event with “CONFIRM RSVP”.
3) changed start of date sale
4) added end of date saleNon of the above worked.
Do you have a workaround that I can use for now. I ask this because there are a lot of students wanting to set up a meeting time but the system isn’t working and the meeting dates are next week.
Thanks,
Terry
