Confirm RSVP Button does not show up.

[Barry]

Hi Terry,

You shouldn’t need any extra license keys.

You can download our plugins and install them on your test site without activating them – the activation keys themselves aren’t needed for general operation, only for update purposes (and access to support).

Thanks!

[Terry]

Hi Barry,

Instead of creating a copy of our site and sending it over to you. I’ve copied the website to our staging location. Can I provide you with the credentials for you to troubleshoot? It’s a completely separate site that you can do whatever it takes to troubleshoot.

Terry

[Barry]

Yes let’s do that (you could post them by private reply).

Please note, however, that it is not always possible to fully troubleshoot in this way—as our ability to interact with a remote test site for debugging purposes is limited as compared to working with a local replica. That said, it could provide a few insights that are useful here and lead us to the answer.

Thanks!

[Terry]

This reply is private.

[Barry]

Thanks for your patience, Terry.

This does seem to be a legitimate bug which I’ll log for further resolution. In the meantime, as a workaround, please try the following steps:

• Create a new file within your theme, located at themes/YOUR_THEME/tribe-events/tickets/rsvp.php
• The contents of this new file should be as per this example

Does that help, at least until we can deploy a fix in a future release of the plugin?

(Edited to simplify the steps involved in the temporary fix)

[Terry]

Hi Barry,

Thank you so much for providing the fix. The “confirm rsvp” button works again. Look forward to the future release.

I really appreciate your help.

Best,

Terry

[Terry]

This reply is private.

[Barry]

Glad that works—and I’m sorry it too us a while to get to the solution 🙂

[Barry]

This reply is private.

[Terry]

This reply is private.

[Barry]

This reply is private.

[Terry]

Hi Barry,

Thank you again for pointing me in all the right places.

Best,

Terry

[Barry]

My pleasure 🙂

I’ll go ahead and mark this topic as ‘pending fix’ (and have linked it to the relevant report on our internal bug tracker). As soon as the substantive fix goes out, we’ll do our best to post an update here.

Thanks again!

[George]

Hello!

I wanted to post a quick note here that we have published a new Maintenance Release today that should address some of the problems reported in this thread.

You can read about the details of this release here → https://theeventscalendar.com/maintenance-release-events-calendar-4-4-3-event-tickets-4-4-3-premium-add-ons/

I hope this update helps!

Cheers,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts