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This is a major issue for us as well. In previous versions of your software, we were able to keep the HTML formatting in the ticket descriptions. Our ticket descriptions contain tables of features, and it’s important for this info to be with the ticket at the point of purchase so our customers don’t get confused and purchase the wrong tickets. I am a programmer and I understand the security concerns, but there are ways to mitigate the security risks without stripping the HTML formatting, and I strongly encourage you to do so as this really cripples your software to the point where it is almost unusable for us.
I was able to fix this using the total_sales custom field in WooCommerce. You may want to let people know that the custom fields are generally hidden and they will have to go up to Screen Options at the top of the page and check the box to show Custom fields before they will be able to see it on the Product page. I still think there is an issue here that needs to be addressed. The Attendee list at the top of your Attendees page should match the attendees that are listed on that page. It is really confusing to have the totals at the top of the page not match the detail records listed below.
I have this same issue. I am not able to alter the stock of tickets because we are using unlimited tickets.
One other time that this becomes an issue is when you have an event with unlimited tickets. The tickets sold shows the total number of tickets sold including refunded/deleted tickets, but without a solid number of tickets still available, it is impossible to figure out how many slots are actually filled.
The new screen may be helpful if you have a set number of seats available, but for my event, I have unlimited slots currently as there is no real upper limit that we can realistically reach. The grid just says that I have unlimited available out of a capacity of unlimited, so that is even less helpful because now I have nothing at all to tell me anything about what I have sold or how many attendees I have. Additionally, it tells me on the Admin Events page, that I have zero attendees, because the two orders that I have area listed as pending even though they were free orders which required no payment and I have the settings checked to try to complete orders instead of putting them into pending. What exactly is still processing about this order?
So in my case, the new screen is not helpful at all.
Hi Barry,
I have the same concern as Meg. When I go in to look at the number of tickets sold, what I really want to know is, how many tickets are currently gone. I don’t want to know how many I sold but then refunded/deleted some of those. As the event organizer, that number is pointless to me. I want to know how many seats are no longer available and how many people are coming to my event. Yes, I can calculate this from what you are showing me if I know how many total seats I had available originally, then I can subtract the number of remaining tickets and figure out what is actually gone, but that seems like a lot of extra work when “how many people are coming to my event” is likely the most important thing for me to know when looking at the data. I hear your concern about not changing data from WooCommerce, but you could show a calculated number instead. For example, in your example above where you sold 10 tickets out of 100, and 5 were refunded, you could show:
Tickets sold: 5 (95 Remaining, 5/10 sales refunded)Or something like that. Not sure of the best wording, but I do think the current wording is confusing.
Beth
