[sue]

Hello Geoff I think at this stage I would prefer to get a refund from you is possible ? I will keep my eye on how the software develops but for now it wont suit us sorry
please advise re refund
thanks
Sue

[sue]

Hello
I have had some time to review the comments/suggestions today. I feel like you have the base software but then lots of programming changes or add ons are needed – which i find very messy…

Being able to email – and customise the message types – to all registered users is a very important issue for me and at present it seems this is not possible with your software.

Also date and time of registration is not present in my orders export…..

also re my question
The other question I have is say I want to add events for different subjects A (4 events) B (2 events) and C (2 events)
How can i display each ticket for these on 1 page under
Subject A in table form
listing 4 events
Subject B in table form
listing 2 events
Subject C in table form
listing 2 events
I am still not sure how this can be achieved – i checked the link you supplied but couldn’t find anything – can you be more specific please? is there another plug in i need to install to achieve this – and i want to display all events for all dates in a single table on a single page – not just for 1 date

just feeling like your software is a bit young for what i want to do – anyway please let me know re the above
thanks
Sue

[sue]

thanks Geoff
Sue

[sue]

sorry not had time to test any of these suggestions as yet – busy with other deadlines – what specific date do I have to test this by and say yay or nay and get a refund please?

[sue]

also how do i customise easily the on screen order received please?

[sue]

The other question I have is say I want to add events for different subjects A (4 events) B (2 events) and C (2 events)
How can i display each ticket for these on 1 page under
Subject A in table form
listing 4 events
Subject B in table form
listing 2 events
Subject C in table form
listing 2 events
thank you
Sue

[sue]

Thanks for all the updates – I have downloaded and installed event-tickets-plus-4-4-5rc1 – note that i had to remove the previous version in order to install this one – there was no upgrade/update option.

I have tested creating an event using woocommerce and specific user input fields – and yes i now see these input field details in the registration info under details and in the exported CSV so thanks for resolving that issue.

Re the below
re items 4 when the buy ticket option is presented i want to set this to 1 not 0 so people can only buy 1 ticket and no option to change for one event

You can do that by applying the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/075787fd6b427e1c47be0d756ca5b26c
this will set this for every event though right? no way to set within the ticket for each event?

ALSO
also how can i bulk email all registrants for 1 event?

You could either export your email list and use it in a third party service such a Mailchimp or take advantage of the built-in mailing feature : https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/
this is very cumbersome and longwinded – when do you envisage being able to email from the event list directly please?

how can i get the date and time on the registration details for each event please – in the exported CSV file?

Also the ticket assignment of a ticket number is very confusing – can i disable this and just have the name of the ticket listed under ticket?

There are still lots of issues and I am not convinced this software is right for us – the ability to email is very important (not via 3rd party as extra work)

Thanks Caroline for offering below to extend my refund time – could you please tell me what date I have to do this by?
Regarding our refund policy, our return period is a full 30 days from original date of purchase, so you still have a good amount of time left to continue working with our support team if desired. Since some time has been lost due to our reduced availability this week, I’d be more than glad to extend your return window an additional week or two to compensate. We hope this will encourage you to continue working with us to resolve your problems here–but if you should prefer to receive a refund at any time, please let us know, and we’ll make sure that gets processed for you.

thanks
Sue

[sue]

Just logged into this ticket and saw all the replies – i did enable be notified by email but didn’t receive any emails. I will review the comments and come back to you thanks

[sue]

still no response to my support request – really? when can i expect a
reply please?

[sue]

and how do i show the date and time of the event registration for each
person?

when will someone from support respond? really unhappy about the
support…..

[sue]

Hello

I have to say I am really disappointed with the number of issues with
event tickets plus and also ongoing support – I manage several web sites
and I am running Espresso Events on one of my other sites and this
product is far superior to Event tickets plus – the reason I went with
event tickets plus is that I wanted a product that would work with
Woocommerce and our on line store – however I am starting to re think
this now given the number of issues with the event tickets plus software
as below:-

adding ticket using woocommerce – custom input fields are not visible in
the event attendee list – this is critical for my on line events. When
will this be available? I tested using ticket RSVP and this works and
custom input fields are listed in the event attendee list – I have had
to resort to using the RSVP for my event which had to go on line today –
however this has major issues. How can i get rid of the free on the
ticket as tickets are not free – I googled this and found several CSS
changes to the functions.php file on your forum – i tried all these and
none worked. The other issues is how do I easily customise the email
that is sent out when someone rsvps – email.php – isnt there an easy way
to do this via the wordress admin – seems not? I want to change the
text and add a logo. ALso how do i change the from and subject email –
right now its showing as from WordPress and subject Your Tickets from
ACSW. ALso how to change the RSVP to be 1 only. The bottom line being
i have had to put an event on line which is not really customised as i
want and dosent look that professional.

also this is outstanding
re item 2 i don’t want to email tickets just confirmation of the order
This is totally feasible. To unhook tickets completely, you simply need
to uncheck all the boxes at the bottom of the screen in Events ->
Settings -> Tickets.

done and all ok but as a ticket buyer i am not receiving an email about
my ticket purchase/entry – and also as the event organiser i am not
receiving an email to notify me of a new ticket sale – how can i enable
these 2 items please?

now looking at the ticket and list of attendees how do i select them all
and send a custom email? is that doable from your software and the
wordpress admin? i really dont want to keep making CSS changes.

What is your policy on refunds also as I am really not happy with the
current state of this product – and no way to test before buy….

[sue]

Hi Geoff

web site just back up so some answers for you:-

Input fields working ok at time of buying ticket but when i export list the fields are there but blank
Can you tell me if you see the input fields in the on-screen report (prior to the export), as seen here: https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#attendee-list ?

There is nothing listed under details apart from a hyphen –
when i export the attendee list then the input fields are listed there
but there is nothing in them
I am on a tight deadline to get this live on Monday – is there any other
way to pick up this input data please?

re item 2 i don’t want to email tickets just confirmation of the order
This is totally feasible. To unhook tickets completely, you simply need to uncheck all the boxes at the bottom of the screen in Events -> Settings -> Tickets.

done and all ok but as a ticket buyer i am not receiving an email about
my ticket purchase/entry – and also as the event organiser i am not
receiving an email to notify me of a new ticket sale – how can i enable
these 2 items please?

I will have to test the CSS changes to style.css and come back to you
please can you advise on the above? quite urgent

[sue]

thanks Geoff – i cant provide any updates as yet since my websites are
still down – will check and come back to you as soon as the host
resolves their issue

but it looks like I am not going to be able to use this software for my
event which i will be going live with as soon as the web site is up- as
I really need the input fields – from memory i dont think i could see
them in the on screen report – so is this a bug and how long will it
take to fix? Is it possible to get a refund as I need this working asap?

[sue]

can someone from support please respond as this is urgent.??
Sue

[sue]

This reply is private.

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