[Simon Groves]

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[Simon Groves]

Just as an update, I’ve updated all plugins and the version of WP.

I tried disabling all in one security in case it was this but to no avail.

Sadly, it still seems to be an issue

[Simon Groves]

Hi,

Thanks for confirming.

I’ve purchased a new licence but still have the same issue.

Please can you assist?

Many thanks

[Simon Groves]

Hi Patricia,

Thanks for the reply.

So you need a licence to do all imports? I thought you only required a licence to do updates to the plugin?

[Simon Groves]

Thanks

It’s custom code that had to go on the WooCommerce file rather than an ET+ file

It would be good to know if there is another way of doing this?

[Simon Groves]

Right

I’ve finally solved the issue and it stems from this code added to woocommerce/emails/email-order-itemsp.php

Code can be seen here: https://pastebin.com/i4R1NP80

It allows the attendee names to be added into the Woo emails

I guess once Woo updated to version 3, this caused conflict.

Can’t quite see what’s causing the issue though – any help there would be good

Otherwise, I think the site is now running ok!!

[Simon Groves]

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[Simon Groves]

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[Simon Groves]

Thanks Cliff,

This is what we have set: https://pasteboard.co/8aGxzcOpU.png

[Simon Groves]

Again, would like to add to this after further testing.

– Updated WooCommerce to 3.0.7 but made no odds
– Recreated entire test site
– Created a new test event, placed order using COD not a payment gateway and shows

– Back on the live site I added a new event, went through the test and nothing in the attendee list

Can’t see why the test site would work and the live site would fail – they’re exactly the same, the test site is in a sub directory on the same server

At a total loss now.
– Same server
– Same theme
– Same plugins
– Same updates

Any ideas? Sorry to keep updating this but getting desperate for a solution! As mentioned before, happy to provide cpanel, ftp or wp access to help speed up a solution

Thanks

[Simon Groves]

Hi Cliff,

Correct, the info is in the DB but still not showing under the Attendee Report: https://pasteboard.co/7FO4yYeVZ.png

I’ve updated the ticket and calendar plugin as well and this made no difference!

Would you like FTP/Site access?

[Simon Groves]

Apologies, the test DB does return results!!

Because I disabled the event calendar plugin, this stopped anything being returned.

Re-enabled and now results show in the test DB!

[Simon Groves]

Hi Cliff,

Thanks for the reply.

Info requested:
– both sites hosted on the same server but no server changes
– on the live DB, _tribe_tickets_meta returns results
– on the test DB, _tribe_tickets_meta doesn’t return any results
– I’ve completed various transactions both free & paid and no attendee info is shown

I think that covered everything?

[Simon Groves]

Hi Cliff

I made a replica copy of the site for testing.
I switched to twenty-fifteen – made no difference
I switched to twenty-seventeen – made no difference
I disabled all plugins except:
– WooCommerce (3.0.6)
– Event Tickets (4.4.7)
– Event Tickets Plus (4.4.7)
– Events Calendar (4.5.1)

If I then try to view all attendees on a booked event, it still has no data: http://pasteboard.co/6vZ1levLQ.png

Clicking Print or Export also has no data – just in case that worked.

I even tried disabling the Events Calendar plugin but that made no difference either

I have no console errors either

I’m happy to provide FTP and/or an admin account if that will help?

Thanks

• This reply was modified 6 years, 11 months ago by Simon Groves. Reason: Forgot to mention console errors

[Simon Groves]

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