[Ganga Bathula]

Hi Hunter,
Unable to resolve the issue. We tried re-installing the Easy WP SMTP plugin and the Event plus plugins. Even we tried with our gmail account instead of company email. It is not working.

Do you have step by step process to validate and resolve the issue. Again we are looking for basic functionality of notification email.

Appreciate quick reply

Thanks

Ganga Bathula

[Ganga Bathula]

Hi Hunter

I found the issue, Basically the tickets plus is not notifying woocommerce about order complete.

Even the option in ticket plus is selected to inform woocommerce that the order is complete.

see the screenshot here

http://prntscr.com/dbgy3r

But when i make the order complete in woocommerce –> orders, then the ticket information is coming through email.

So can you let me know where is the issue?

Regards
Venkat

[Ganga Bathula]

I have tried with SMTP mailer with godaddy smtp configuration

But it throws 500 internal server error.

[Ganga Bathula]

Hi Cliff

Let me check this for now. I was checking since past 2 days regd the solution. I dont find in this forum also.

Let me check your solution and come back with my feedback.

Regards
Venkat

[Ganga Bathula]

Hi Clif,

We have received the event information once in the beginning. Later we never received the event information after event purchase.

We have selected the option to inform woocommerce that sale has completed.

We have updated all the tickets and calendar plugin as well.

can you please let us know are we missing anything?

Regards
Venkat

[Ganga Bathula]

Hi Cliff, Thanks for the support.

Yes, i have marketed it as “complete” so woocommerce sent the tickets information.

Ok can you please let me know how to customize this tickets information email?

Is there any short codes to display information in email?

Once again thanks for your support

Regards
Venkat

[Ganga Bathula]

Hi clif, thanks for the update

can you please look at the following screenshot and suggest me if this is happening because of this??

http://prntscr.com/cz1529

there is no recipient showing here to receive tickets information after purchase

So what we need to do? suggest us.

[Ganga Bathula]

Hi, Yes, i have all plugins are up to date.

i don’t understand one thing. Did you understand my question? The woocommerce order email notification doesn’t have the event ticket information.

What is the connection between plugins update and this email notifications?

am i missing anything that to have any relation between ticket plus and woocommerce?

thnaks

[Ganga Bathula]

I am really worrying about your premium support. It was almost 2 days gone but none of you responded to this thread. What is your average response time? We were just stuck up with this plugin. I have clearly asked my questions in my first post. Let me know your interest in response.

[Ganga Bathula]

Hi Geoff,

Thanks for the clarifications. If you look at this following page, you will find there is no image displaying and none of the details showing like your demo page

http://gitservices.com/catalog/testing-ticket-1/ (i have put an image http://prntscr.com/cusr0s)

Your demo page
http://wpshindig.com/event/events-tickets-demo/

Ok, here is my requirement.

This is not basically for events, its for exam test. So student may book their slots in advance. So we want to list out all available future exams and allow them to but the slots.

Actually the ticket selling dates are there but there is no option to select event date and time.

can you please explain how to achieve this?

Awaiting for your response.

Regards
Venkat

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