[Marina Harris]

Hi Darren,

I had exactly the same issues as you on Friday. I spent around 3 hours trying to get it to work. The tickets box would appear and disappear from some events and not others. I found that every time I went into an imported event in WordPress and made any change (no matter how small), the timezone on Eventbrite for that event changed to Russia and the start time was changed to start 1 hour earlier (not happy that the timezone was changed on the Eventbrite event! – also the tickets would stop displaying on the wordpress event page after any update. To fix it I had to reimport the event and not make ANY changes to the event in WordPress at all. The images are all small now on the WordPress event page but I’m too scared to try and change the images because then the event timezone changes in Eventbrite and I lose the ticket box!

I also have the “to ensure all Eventbrite Imports work properly you will need to trigger the Events Migration” message on the Events page. It’s STILL there today from Friday. It doesn’t matter how many times I press it, it won’t go away.

I too am thinking of rolling back. Are you using Avada theme?

Cheers,
Marina

[Marina Harris]

Hi Jaime,

I’m going on annual leave today so will have to revisit this in 3 weeks. I don’t really want to test this issue even in a staging environment because if I make any updates to an event in WordPress (even just pressing the update button) the time zone (changes from WST to Russia?) and start time of the event changes to start 1 hour earlier in Eventbrite – I have even turned the update link off through the event calendar configuration and the changes to the timezone are still happening.
[cid:[email protected]]

Because these events are live and people are buying tickets via Eventbrite I don’t want to mess with them even for testing. I’ll test it properly when I return (who knows perhaps this issue will happen to another user and it will all be sorted when I get back).

I’ll set up a test Eventbrite account and a staging environment and replicate that way so that if the events change in Eventbrite it won’t matter to customers.

Cheers,

Marina Harris
Librarian eServices
p: (08) 9781 1777
[email protected]:[email protected]

[Marina Harris]

Hi Jaime,

I’ve worked it out myself. Avada has changed the styling of the single events page in their theme by adding lots of stuff to the right hand sidebar. I’m assuming the styling change placed the Eventbrite form in the right hand sidebar, but because of the way the Avada guys styled the sidebar it wasn’t appearing. I didn’t have time to get into the nitty gritty of how the Avada devs changed the structure of that page, so I just used your function code to change the position of the Eventbrite form to appear after the description and that fixed the problem. The form now appears as it should.

Thanks for your help anyway.

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