[Daniel]

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• This reply was modified 8 years, 5 months ago by Daniel.

[Daniel]

Good Afternoon,
The website is currently live and there are events that are currently relevant so we won’t be making any theme changes. Since this is a reoccurring issue with this plug in that was paid for, what are the steps on your end that you can take to guarantee that once you determine the issue that this will be an effective fix. This seems to happen every few months when we know we have not updated it and we know we have not been able to fix it with steps you’ve provided in the past. Since it seems to cease working and then resumes working without any work on our end, we are not going to continue wasting our time with troubleshooting.
What can you do to be of assistance? And if there is nothing you can do, we would like to request a refund at this time since the plugin seems to be unreliable.
Thank you in advance.

[Daniel]

This reply is private.

[Daniel]

Hi Jaime,

I have updated both WordPress and The Events Calendar, however when I checked back on the status, it looks like it is not connected to the server unfortunately and the import is still not connecting/updating.

I have attached the screen shot of what I see in the help section of the plugin. I will be sending another message with the Log as well.

[Daniel]

Hello,

Thank you for helping me on my situation! I also did the steps of disconnecting as you mentioned above and nothing has changed still saying imports are not coming in correctly. I also removed the import and added it again. Nothing updated again.

Hope the system information helps further solve the issue!

Thanks again so much!

[Daniel]

This reply is private.

[Daniel]

Hey Victor,

I logged on the site this morning to start doing the conflict tests, but it looks like it’s working now! I’m not sure if you guys ended up finding something on your end or if it just started working on it’s own but it is connected to the servers and it’s showing the correct amount of imports out of 100.

Thanks for the help through all this.

[Daniel]

Thanks Victor! I added the correct key now.

[Daniel]

This reply is private.

[Daniel]

Hey Victor,

I’ve added the code the functions.php

Let me know if you need me to do anything else.
Thanks

[Daniel]

Thank you Victor! I’ll be on the look out for an update on the situation.

[Daniel]

Victor,

I did try that after updating the plugin and I just tried again and it’s still not working.

Is there anything else that you guys can do on your end because these steps don’t seem to be working.

Thanks!

[Daniel]

Hey Victor,

I did update the plugin when the update came out but it still isn’t working.

It’s still saying it can’t connect to the server and that there are 0 out of 0 imports available. When I try doing a manual import, this is the error I receive:

cURL error 7: Failed to connect to ea.theeventscalendar.com port 443: Connection refused

[Daniel]

Hi Victor!

I noticed there was a maintenance release for The Events Calendar 4.5.11. Was this the update you were referring to? I did update the plugin as well as disconnect my license key and re-connect it but the same issues are still occurring.

I definitely understand if the team is still working on it, I just wanted to make sure. Thank you!

[Daniel]

Hey Victor,

I’ll keep an eye out for the update. Thank you for your help!

[Author]

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